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Leads in view, documents under control, mobile
Zoho CRM is a leading, cloud-based customer relationship management software developed by Zoho Corporation, which was founded in 1996.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (9548)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
603203 Chennai, India
Employees
19000
Founded
1996
Management
Vishwa V
Zoho CRM is a leading, cloud-based customer relationship management software developed by Zoho Corporation, which was founded in 1996. Headquartered in Chennai, India, and with over 19,000 employees worldwide, the company supports businesses of all sizes in digitalizing their sales, marketing, and customer service processes. The platform is characterized by deep integration into the entire Zoho ecosystem as well as numerous third-party systems. Core features include comprehensive lead and document management, mobile applications for flexible use, as well as advanced automation and customization options. A special highlight is the integrated artificial intelligence (Zia) and powerful business intelligence tools for data analysis. Zoho CRM meets the highest security and compliance standards, including ISO/IEC 27001, SOC 2 Type 2, GDPR, and HIPAA compliance for the sensitive healthcare sector. The software is offered in multiple languages, including German and English, providing a cost-effective, highly scalable solution for modern relationship management.
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Answers are based on the website and documents of Zoho CRM.
Functional scope & customizability
Value for money
User-friendliness & UI
Implementation & setup
With Zoho CRM, customers particularly highlight the very large range of functions, the extensive customization options, and the good value for money; especially compared to large competitors, it is often described as significantly cheaper while offering a professional set of features. Criticism is mainly directed at the sometimes complex, less intuitive usability, a setup that is not always smooth, as well as recurring issues with performance, stability, and support that varies greatly depending on the region and channel. Zoho CRM is particularly suitable for small to medium-sized businesses and growth-oriented B2B teams looking for a feature-rich, customizable CRM at a moderate cost and who are willing to invest time in training, configuration, and occasional workarounds.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Zoho CRM has recently introduced strategic product updates and functional enhancements to help B2B companies optimize their sales processes. The focus is increasingly on the deep integration of artificial intelligence through the AI assistant Zia as well as improved analytics tools. In addition, Zoho is strengthening its global presence through targeted regional expansion steps and dedicated compliance certifications for sensitive markets. These innovations are aimed at both growing small and medium-sized enterprises and globally active corporations.
Source: Publicly available product updates or press releases from Zoho CRM.
See Zoho CRM in action
Zoho CRM Overview | Demo