FAQ
Frequently asked questions about BenchTrust
Answers for buyers and providers — clearly separated by perspective.
Questions from buyers
BenchTrust is a neutral B2B procurement platform for selecting software and services. Buyers structure their requirements, compare providers using transparent criteria, and support decisions with Analytics, the BenchTrust Score, and the Match Score.
BenchTrust is built for everyone who needs to procure software or services – whether in a business unit, procurement, management, or IT – and wants to skip the tedious legwork: researching providers, combing through websites, maintaining criteria in spreadsheets, comparing offers. BenchTrust takes that work off your plate. The platform is AI-based and specifically trained for procurement decisions: it knows the criteria of each category, structures your requirements, compares providers neutrally, and guides you to a well-founded decision in just a few steps.
BenchTrust connects buyers and providers. Buyers gain a reliable foundation for procurement decisions. Providers present their capabilities using structured data and become visible when their offering matches a concrete business requirement.
BenchTrust is completely free for buyers. This includes provider search, structured needs analysis, weighted comparison, Match Score, and RFPs. There are no usage fees or costs for contacting suitable providers.
BenchTrust assesses providers using defined criteria, weightings, and knockout requirements. Providers cannot buy a better score or a better match. Their documented capabilities and alignment with the buyer's concrete requirements determine the result.
The BenchTrust Score makes provider capabilities comparable using transparent criteria. The Match Score calculates the individual fit with your requirements, including weightings and knockout criteria. This keeps general quality and specific suitability clearly separated.
BenchTrust connects current-state and target-state analysis, ROI calculation, requirements definition, provider search, comparison, and RFPs in one digital process. Instead of combining information from emails, spreadsheets, and separate tools, you work from one consistent and traceable decision base.
The AI procurement assistant helps capture requirements in a structured way and translate them into a reliable needs profile. It supports criteria, priorities, and provider selection, turning an initial question into a well-founded request faster.
No. BenchTrust does not use your personal or confidential data to train its own or third-party AI models. Inputs are processed through contractually bound API services only to generate the requested answer or analysis.
Your contracting partner is BenchTrust GmbH in Germany. Depending on the service, data may also be processed outside the EU, particularly by AI and authentication services. Our privacy policy explains recipients, processing locations, retention and international transfers.
Questions from providers
Freemium provides a free basic presence. Showcase costs €89.90 net per month and Lead Engine €349.00 net per month. Promotion can be added for €199.00 net per advertising format and month. Paid subscriptions are open-ended and cancellable monthly.
BenchTrust creates basic profiles from publicly available sources such as company websites, registers, industry directories, and trade publications. The purpose is to provide a transparent B2B market overview. Sources and update status are documented where available.
You can request correction of inaccurate or outdated information, a review, or deletion at any time, even without a Premium plan. Contact contact@benchtrust.com or claim your basic profile and update the company information yourself.
Many providers already have a basic profile. You can register your company, claim the profile, and complete the information provided. This gives buyers a comprehensive and current view of your services and areas of expertise.
Leads originate from concrete requirements and structured RFPs created by buyers on BenchTrust. When your service profile matches those requirements, research becomes a qualified inquiry with significantly less waste than traditional cold outreach.
BenchTrust structures and checks the company and service information provided for completeness and plausibility. Providers can update their details and add relevant evidence. This gives buyers a reliable basis for comparison and initial selection.
No. The BenchTrust Score and Match Score are independent of the plan booked. Premium adds profile design, contact options, and statistics, but it cannot buy a better rating or a stronger match with an RFP.
The published plans do not list additional fees per inquiry or lead. The price of the monthly subscription applies. Additional Promotion formats are charged separately only when explicitly booked.
Paid provider plans are open-ended and can be cancelled with one month's notice at the end of the billing period. You manage plan changes, invoices, and cancellation in the customer portal. After cancellation, the free basic presence remains as a Freemium profile.