Twist

Name: Twist
Brand: Twist
Rating: 2.9 (56 reviews)

Focus instead of chaos: Structured team

Twist is an innovative platform for asynchronous team communication, specifically designed to minimize daily distractions in the modern work environment.

BenchTrust Score:57/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.

Overview

Twist is an innovative platform for asynchronous team communication, specifically designed to minimize daily distractions in the modern work environment. Unlike traditional real-time chat tools, Twist consistently relies on structured, thread-based conversations. This allows discussions to be precisely organized by topic, tracked, and easily closed once successfully completed. Channels help to neatly organize conversations by team, project, or specific topic, while direct messages are available for quick daily coordination. Founded in 2011 and headquartered in San Francisco, Twist offers a flexible working environment that supports focused work without constant interruptions through intelligent notification settings. The platform integrates seamlessly into existing workflows, including native connections to tools like Todoist, GitHub, Zapier, and Google Drive. With cross-platform apps for web, desktop, and mobile devices, as well as the ability to involve external partners via secure guest access, Twist enables highly efficient and location-independent collaboration for modern, decentralized teams worldwide.

Core features

Asynchronous messaging to reduce daily work distractionsCore

Thread-based conversations for thematic structuring of discussions

Channels to organize threads by team, project, or topic

Ability to close threads after completing a discussion or task

Direct messages for quick real-time communication when needed

Powerful search function to quickly find past conversations

Integrations with third-party tools like Todoist, GitHub, Zapier, and Google Drive

Cross-platform apps for web, desktop, and mobile devices

Guest access for collaboration with external partners

Notification settings to minimize interruptions

Compliance & security

No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.

Ask the AI assistant on this page for current compliance and security details. It researches live information from publicly available sources.

Contact the provider

twist.com

Supported languages

🤖 AI assistant for Twist

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💬 Customer feedback summary

80% mention this

Asynchronous, structured communication (threads & channels)

70% mention this

Ease of use & clarity of the interface

65% mention this

Elimination of email/chat chaos and better focus

45% mention this

Pricing model (free plan vs. paid)

Summary of customer feedback

Customers primarily highlight Twist as a focused, asynchronous communication tool that makes conversations in threads and channels significantly more structured than traditional chat apps. The clean, easy-to-understand interface and the contribution to fewer interruptions and email/chat chaos are rated very positively; as weaknesses, users mainly mention limitations in the free plan (e.g., search history) and a sometimes smaller range of features and integrations compared to larger competitors. Overall, Twist is particularly suitable for remote and knowledge-work teams that value quiet, written collaboration with a clear structure and where focus, transparency, and traceability are more important than "always-on" chats.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

Twist Bioscience is driving its global B2B presence through targeted product innovations, strategic partnerships, and geographic expansion. The focus is on the introduction of highly advanced Next-Generation Sequencing (NGS) technologies and the expansion of collaborations in the biopharma sector to accelerate drug discovery. By opening up new sales channels in Europe and the Asia-Pacific region, the company is strengthening its global market position. These measures are primarily aimed at B2B customers from medical research, biotechnology, and academic institutions.

•Product innovations: Expansion of the NGS portfolio with high-precision sequencing panels and synthetic DNA solutions.
•Strategic partnerships: New collaborations with leading pharmaceutical and biotech companies to optimize antibody development.
•Regional expansion: Expansion of sales and logistics structures to better access markets in Europe and APAC.
•Target group focus: Specific alignment of services with the high demands of industrial B2B laboratories and research institutions.

Source: Publicly available product updates or press releases from Twist.

📰 Social media feedback about the product

Since no specific social media mentions or data were provided for Twist for the analysis, a content evaluation cannot be performed. There is no usable information about topics, praise, criticism, or open questions. The sentiment is therefore classified as neutral by default.

•No database: No Reddit or X/Twitter mentions were submitted for analysis.
•No significance: Due to missing data, no specific features, issues, or target groups can be identified.

Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.

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