Twist

Name: Twist
Brand: Twist

Focus instead of chaos: Structured team

Twist is an innovative platform for asynchronous team communication, specifically designed to minimize daily distractions in the modern work environment.

BenchTrust Score:54/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: G2 (56)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

Twist is an innovative platform for asynchronous team communication, specifically designed to minimize daily distractions in the modern work environment. Unlike conventional real-time chat tools, Twist relies consistently on structured, thread-based conversations. This allows discussions to be precisely organized by topic, tracked, and easily closed once successfully completed. Channels help organize conversations neatly by team, project, or specific topic, while direct messages are available for quick daily coordination. Founded in 2011 and headquartered in San Francisco, Twist offers a flexible working environment that supports focused work without constant interruptions through intelligent notification settings. The platform integrates seamlessly into existing workflows, including native connections to tools such as Todoist, GitHub, Zapier, and Google Drive. With cross-platform apps for web, desktop, and mobile devices, as well as the ability to involve external partners via secure guest access, Twist enables highly efficient and location-independent collaboration for modern, decentralized teams worldwide.

Core features

Asynchronous messaging to reduce distractions in daily workCore

Thread-based conversations for thematic structuring of discussions

Channels for organizing threads by team, project, or topic

Ability to close threads after completing a discussion or task

Direct messages for quick real-time communication when needed

Powerful search function to quickly find past conversations

Integrations with third-party tools such as Todoist, GitHub, Zapier, and Google Drive

Cross-platform apps for web, desktop, and mobile devices

Guest access for collaboration with external partners

Notification settings to minimize interruptions

Compliance & security

No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.

Ask the AI assistant on this page for current compliance and security details. It researches live information from publicly available sources.

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twist.com

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💬 Customer feedback summary

80% mention this

Asynchronous, structured communication (threads & channels)

70% mention this

User-friendliness & clarity of the interface

65% mention this

Elimination of email/chat chaos and better focus

45% mention this

Pricing model (free plan vs. paid)

Summary of customer feedback

Customers highlight Twist primarily as a focused, asynchronous communication tool that makes conversations in threads and channels significantly more structured than classic chat apps. The clear, easy-to-understand interface and the contribution to fewer interruptions and email/chat chaos are rated particularly positively; as weaknesses, users mention limitations in the free plan (e.g., search history) and a partially smaller range of features and integrations compared to larger competitors. Overall, Twist is particularly suitable for remote and knowledge-work teams that value quiet, written collaboration with a clear structure and where focus, transparency, and traceability are more important than "always-on" chats.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

Twist Bioscience is driving its global B2B presence through targeted product innovations, strategic partnerships, and geographic expansion. The focus is on introducing advanced next-generation sequencing (NGS) technologies and expanding collaborations in the biopharma sector to accelerate drug discovery. By opening up new sales channels in Europe and the Asia-Pacific region, the company is strengthening its global market position. These measures are primarily aimed at B2B customers from medical research, biotechnology, and academic institutions.

•Product innovations: Expansion of the NGS portfolio with high-precision sequencing panels and synthetic DNA solutions.
•Strategic partnerships: New collaborations with leading pharmaceutical and biotech companies to optimize antibody development.
•Regional expansion: Expansion of sales and logistics structures to better access markets in Europe and APAC.
•Target group focus: Specific alignment of services with the high demands of industrial B2B laboratories and research institutions.

Source: Publicly available product updates or press releases from Twist.

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