TOPdesk

Name: TOPdesk
Brand: TOPdesk

More than just ITSM: Manage all your services, processes, and assets on a single, intuitive platform.

TOPdesk is a leading international provider of service management solutions (ITSM and ESM), founded in 1993 in Delft, Netherlands.

BenchTrust Score:81/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: G2 (30)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

TOPdesk is a leading international provider of service management solutions (ITSM and ESM), founded in 1993 in Delft, Netherlands. With around 1,000 employees across eight countries worldwide today, the company helps organizations make their internal service processes more efficient, transparent, and user-friendly. The 100% web-based platform combines classic IT service management – including incident, change, problem, and asset management (CMDB) – with enterprise service management modules for HR and facility management (such as reservation and operations management). TOPdesk features an intuitive self-service portal for end users, a standardized service catalog, and an integrated knowledge base. The solution is available both as a highly secure SaaS variant with 24/7 monitoring and on-premises. Thanks to open APIs and flexible integration options, TOPdesk integrates seamlessly into existing IT infrastructures. The company is ISO 27001 certified and meets SOC 2 compliance standards, guaranteeing the highest level of data security for global customers.

Core features

IT Service Management (ITSM) & Enterprise Service Management (ESM)Core

Incident, Change and Problem Management

Asset Management & Configuration Management Database (CMDB)

Facilities Management & Reservations Management

Self-Service Portal & Service Catalog for end users

Process Automation & Workflow Design

Email Integration & API Interfaces

Reporting & Dashboards for KPIs and SLAs

Compliance & security

ISO 27001

Information security

SOC 2

Security and availability

Contact the provider

www.topdesk.com

Supported languages

AI assistant for TOPdesk

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💬 Customer feedback summary

80% mention this

User-friendliness of the interface

70% mention this

Incident & Request Management / Ticketing

60% mention this

Customer Service & Support (implementation, assistance)

55% mention this

Configuration & Customizability (workflows, modules)

Summary of customer feedback

Customers rate TOPdesk predominantly positively, particularly for its user-friendly interface and stable, well-structured ticket and service management. They cite ease of use, clear ITSM process support, and dedicated, easily accessible support as key strengths; criticisms focus primarily on performance issues with large volumes of data, sometimes complex or limited customization options, and the price as the range of functions or number of agents grows. TOPdesk is particularly suitable for medium to larger organizations with IT and service teams looking for a central, easy-to-use ITSM/ESM platform with a solid standard feature set, who can in turn accept moderate depth for complex custom requirements and occasional performance limitations.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

TOPdesk recently introduced key product updates and strategic partnerships aimed at optimizing service management in mid-sized companies and the enterprise segment. The focus is on expanded asset management features, improved AI-powered self-service options, and strengthening the partner ecosystem in the DACH region. Through these innovations, the software provider is positioning itself even more strongly as a holistic platform for Enterprise Service Management (ESM) and IT Service Management (ITSM).

•Expansion of asset management to include more flexible import interfaces and automated lifecycle processes for IT and non-IT resources.
•Integration of advanced AI features for automatic ticket categorization and optimization of the self-service portal for end users.
•Strategic partnerships with regional IT service providers to accelerate ESM adoption in the public sector and healthcare in the DACH region.
•Enhanced compliance and security standards through optimized cloud infrastructures and improved permission structures for international teams.

Source: Publicly available product updates or press releases from TOPdesk.

🎬Videos & screenshots

See TOPdesk in action

✓ Official

TOPdesk - Service Management Software

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