Inhalte werden geladen...
One inbox, all channels
Founded in 2013, Tidio is a leading all-in-one platform for AI-powered customer service headquartered in San Francisco, USA.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (1906), Capterra (1761), Trustpilot (2033)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
New Montgomery Street 149, 94105 San Francisco, United States
Employees
180
Founded
2013
Management
Tytus Golas
Founded in 2013, Tidio is a leading all-in-one platform for AI-powered customer service headquartered in San Francisco, USA. The company employs around 180 people and supports over 300,000 businesses worldwide—particularly small and medium-sized enterprises and e-commerce merchants—in optimizing their customer communication. The software suite combines live chat, a helpdesk and ticketing system, and advanced automation tools in a central omnichannel inbox. A standout feature is the AI agent "Lyro," which answers recurring customer questions fully automatically and precisely. In addition, a visual no-code flow builder allows for the easy creation of customized chatbot flows for lead generation and customer engagement. Tidio integrates seamlessly with popular e-commerce and CMS systems such as Shopify, WooCommerce, and WordPress. The platform is GDPR-compliant and offers corresponding Data Processing Agreements (DPA) to ensure the highest data protection standards for European customers. With mobile and desktop apps, support teams can efficiently manage conversations on the go and sustainably increase customer satisfaction.
Ask about features, integrations, data protection or onboarding – answers in seconds.
Answers are based on the website and documents of Tidio.
User-friendliness
Live chat / chat interface
Automation / chatbots / AI agents
Multichannel inbox / integrations
Customer reviews for Tidio are overall clearly positive, with particularly frequent praise for its ease of use, live chat, and automation features such as chatbots and AI agents. Key strengths include fast setup, multichannel integration, and suitability for small to medium-sized businesses; criticism tends to revolve around details of individual flows, app/design aspects, and sometimes the price-performance ratio. Tidio is particularly suitable for teams looking for easy-to-use, cross-channel customer service with automation without implementing a complex enterprise solution.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Tidio has made significant functional enhancements, particularly through the deeper integration of its AI-powered chatbot Lyro to automate customer service for small and medium-sized enterprises. In addition, the company is strengthening its global market presence through strategic partnerships with leading e-commerce platforms such as Shopify. These developments aim to make customer communication across multiple channels more efficient while meeting international data protection standards.
Source: Publicly available product updates or press releases from Tidio.