Zendesk Sell
More leads, smarter deals, total focus: Your sales success on autopilot with Zendesk Sell.
Zendesk Sell is a modern, AI-powered all-in-one sales platform and CRM solution designed specifically for sales teams to increase productivity and optimize sales processes.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Market St 989, 94103-1707 San Francisco, United States
Employees
5500
Founded
2007
Management
Payten Underwood
Overview
Zendesk Sell is a modern, AI-powered all-in-one sales platform and CRM solution designed specifically for sales teams to increase productivity and optimize sales processes. Founded in 2007 and headquartered in San Francisco, USA, the company now employs around 5,500 people worldwide. The platform enables sales teams to manage leads efficiently, track deals seamlessly, and consolidate daily sales activities in a centralized environment. Core features of Zendesk Sell include comprehensive contact and deal management, precise activity tracking, and integrated lead generation tools. Using real-time Smart Lists, leads and deals can be flexibly segmented and filtered. Additionally, automated email sequences can be set up to scale customer outreach. Zendesk places the highest value on data security and compliance. The platform is certified to international standards such as ISO 27001:2022, ISO 27018, ISO 27701, ISO 42001, and SOC 2 Type II, and meets the requirements of GDPR, HIPAA, and PCI-DSS. This makes Zendesk Sell a highly secure and scalable CRM environment for businesses of all sizes.
Core features
Compliance & security
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Usability & Interface
Pipeline & Lead Management
Integration with Zendesk Support & Other Tools
Reporting, Dashboards & Analytics
Summary of customer feedback
Customer reviews of Zendesk Sell primarily emphasize its user-friendly, intuitive interface and strong pipeline and lead management, complemented by good reporting features and productivity-boosting integrations. Key strengths include ease of use, seamless integration with Zendesk Support and other tools, and solid analytics and automation; criticism is occasionally directed at pricing and the feature set in lower-tier plans. Zendesk Sell is particularly suited for small to medium-sized sales teams and companies looking for a clear, easy-to-use CRM hub that value close integration between sales and customer service.
AI-generated summary
🚀 Product updates & press releases
Zendesk has introduced comprehensive updates to its CRM platform "Zendesk Sell" to support sales teams with smarter workflows and deeper integrations. The focus is on new AI-powered lead scoring features and improved synchronization with the Zendesk Support interface, optimizing collaboration between sales and customer service. Additionally, global availability is being expanded through broader language and regional support for mid-sized companies. These innovations strengthen Zendesk's market position in the highly competitive B2B sector.
- •AI-powered lead scoring models to automatically prioritize sales opportunities in the sales pipeline.
- •Deeper system integration between Zendesk Sell and Zendesk Support for a seamless 360-degree customer view.
- •Expansion of regional coverage and localization updates to target international B2B markets.
- •Introduction of optimized mobile dashboards for field sales to enable real-time data maintenance and pipeline management.
Source: Publicly available product updates or press releases from Zendesk Sell.
📰 Social media feedback about the product
No specific social media mentions or feedback data were provided for Zendesk Sell. Therefore, a content-based analysis of sentiment, praise, criticism, or specific topics is not possible. The sentiment is rated as neutral due to the lack of data.
- •No data basis: No mentions from Reddit or X/Twitter were provided for evaluation.
- •No content insights: Specific features, issues, or target groups cannot be identified due to lack of data.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Zendesk Sell in action
Customer Success Story - Zendesk