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USU: Your IT under control – from license to service.
USU is a leading European provider of software solutions for IT management, Software Asset Management, and IT Service Management.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: The evaluated platforms contain no reviews for this provider.
Headquarters
71696 Moeglingen, Germany
Employees
750
Founded
1977
Management
Benjamin Strehl
USU GmbH (formerly USU Solutions DACH) is a leading European provider of software and services for IT and Customer Service Management. Founded in 1977 and headquartered in Möglingen, the company employs around 750 people and supports over 1,200 customers worldwide in digitalizing and optimizing their service processes. USU's core portfolio focuses on IT Management, Software Asset Management (SAM), and IT Service Management (ITSM) according to ITIL® standards. Through the targeted use of artificial intelligence, strengthened among other things by the acquisition of AI specialist Mayday, USU enables the automation of complex IT landscapes and optimizes knowledge management in customer service. The solutions create transparency, reduce compliance risks, and unlock significant efficiency potential in companies and public institutions. With a strong regional anchor in Baden-Württemberg and global reach, USU offers certified security according to ISO 27001 and ensures compliance with strict GDPR guidelines. The offering is primarily aimed at medium-sized companies, large corporations, and public sector clients looking to future-proof their IT infrastructure.
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USU Software AG continues to expand its market presence through targeted product innovations in the area of IT Service Management (ITSM) and strategic partnerships in the European region. A particular focus is on the deeper integration of artificial intelligence to automate support processes for medium-sized and large enterprises. By expanding its SaaS portfolio and opening up new compliance and cloud management functions, USU specifically addresses the growing requirements of international target groups.
Source: Publicly available product updates or press releases from USU.