UKG

Name: UKG
Brand: UKG

One system, all data, smarter HR: Secure the resource planning of the future with UKG and AI.

UKG offers a cloud-based Workforce Operating Platform that combines HCM, Payroll, and Workforce Management.

BenchTrust Score:83/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: G2 (4818), Capterra (589), Trustpilot (40)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

UKG (Ultimate Kronos Group) is a leading global provider of HR technologies, formed in 2020 from the merger of Ultimate Software and Kronos Incorporated. Headquartered in Lowell, Massachusetts, and with over 13,000 employees worldwide, the company offers a comprehensive Workforce Operating Platform. This combines Human Capital Management (HCM), Payroll, and Workforce Management solutions in a cloud-based suite. The product range includes UKG Pro for medium to large enterprises, UKG Ready for mid-sized businesses, and UKG Dimensions for specialized workforce management. The platform helps organizations efficiently manage HR processes, scheduling, time tracking, talent, and payroll. By utilizing AI-powered workforce insights, UKG helps companies increase productivity and foster a people-centric corporate culture. The solutions are characterized by high security standards, proven by certifications such as ISO/IEC 27001, ISO 27017, ISO 27018, and SOC 2 audit reports.

Core features

Centralized employee data managementCore

Single, comprehensive HR system of record

Streamlined hiring and onboarding processes

Performance management with goals, feedback, and reviews

Compensation management tools

Benefits administration capabilities

HR analytics and reporting on workforce data

Employee self-service for personal information and HR tasks

Manager self-service for team-related HR tasks

Configurable workflows and approvals for HR processes

Document management for employee records

AI-powered HR and pay capabilities

Workforce management solutions spanning multiple industries

Compliance & security

ISO/IEC 27001:2013

Information security

ISO/IEC 27017

Cloud security

ISO/IEC 27018

Protection of personal data

SOC 2 Type II

Security and availability

SOC 3

Public security report

ISAE 3402 / SSAE 18

Audited internal control system

GDPR

GDPR compliant

CCPA

California data privacy

CPRA

Provider's statement

CSA STAR

Cloud security (CSA)

Contact the provider

www.ukg.com

Supported languages

AI assistant for UKG

Ask about features, integrations, data protection or onboarding – answers in seconds.

Answers are based on the website and documents of UKG.

💬 Customer feedback summary

80% mention this

Comprehensive HR & Workforce Management Functionality (HCM/WFM)

60% mention this

Reporting & Analytics

70% mention this

Complex Shift Planning & Time/Attendance Tracking

55% mention this

Usability & UI (Usability, Learning Curve)

Summary of customer feedback

Overall, customers rate UKG predominantly positively as a powerful, enterprise-wide solution for HR, payroll, and workforce management, with particular praise for the depth of features as well as reporting and analytics capabilities. The main strengths lie in the ability to map complex shift planning, working hours, and compliance requirements in medium to large companies; main weaknesses are a sometimes outdated, less intuitive interface, a steep learning curve, and a demanding implementation and configuration process. UKG is particularly suitable for medium-sized and large organizations with complex workforce structures and a high need for scalable, integrated HR and workforce management processes, but less so for small businesses looking for a simple, lightweight solution.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

HR and workforce management provider UKG is expanding its solution portfolio with new generative AI capabilities under the name UKG Bryte, as well as strategic global partnerships. These innovations aim to optimize the employee experience worldwide and streamline administrative processes for HR teams. Through continuous geographical expansion and improved compliance tools, the company is strengthening its market position in the international B2B sector.

•Introduction of UKG Bryte, an AI-powered assistant feature to optimize HR processes and decision-making.
•Expansion of the global partner network for seamless integration of payroll and HR systems in different regions.
•Focus on user-friendly compliance and workforce management tools for complex regulatory requirements in multinational companies.
•Targeted investments in the scalability of the UKG Pro and UKG Ready platforms for mid-sized and large enterprise customers.

Source: Publicly available product updates or press releases from UKG.

🎬Videos & screenshots

See UKG in action

✓ Official

Comprehensive Guide to UKG Pro HCM: Product Tour and Features Explained

Back to overview

UKG