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Your service, your choice: Flexible ITSM from the cloud or on your own servers.
TOPdesk is a leading, web-based service management platform for ITSM and ESM.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (30), Capterra (294), Trustpilot (20)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Westlandseweg 40, 2624 AD Delft, Netherlands
Employees
1000
Founded
1993
Management
Frank Droogsma
TOPdesk Deutschland GmbH is a leading provider of service management solutions and part of the internationally operating TOPdesk Group. Founded in 1993 in Delft, Netherlands, the company has developed into a global SaaS provider with around 1,000 employees. Its core competence lies in providing a flexible IT Service Management (ITSM) platform that can be seamlessly extended to Enterprise Service Management (ESM) such as HR and facility management. The software is available both as a highly available cloud solution (SaaS) and for on-premises operation on your own servers. It supports service teams in efficiently structuring incoming requests, automatically assigning tasks, and transparently controlling internal processes. In addition to the software, TOPdesk offers comprehensive consulting services to guide service desks step-by-step in optimizing their processes. With certifications according to ISO/IEC 27001 and SOC 2, TOPdesk meets the highest standards in information security and data protection. The platform is available in multiple languages, including German, English, Dutch, Portuguese, and Danish, and is used worldwide by numerous organizations to increase service quality.
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Answers are based on the website and documents of TOPdesk Deutschland GmbH.
User-friendliness of the interface
Incident & change management functions
Customer service & support quality
Configurability & range of functions
Customer reviews for TOPdesk Deutschland GmbH paint an overall clearly positive picture: the user-friendly interface, the powerful incident and change management functions, and the highly reliable and dedicated customer service are particularly praised. Criticism is mainly directed at performance/speed in complex setups and sometimes at the ratio of price to functional scope, especially for highly customized requirements. TOPdesk is particularly suitable for medium to large organizations with 250 to around 5,000 employees looking for a mature, user-friendly ITSM or service management solution with good support, and who are willing to accept a slightly higher price for stability and professional service.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
In its current updates, TOPdesk Deutschland GmbH is focusing on the continuous expansion of its Enterprise Service Management (ESM) platform for the German-speaking region. Through new interfaces and strategic partnerships, integration into existing IT infrastructures is further simplified and optimized. In addition, improved asset management functions and expanded security features are at the center of attention to meet the increasing compliance requirements in the B2B sector. The innovations are primarily aimed at medium-sized companies and public sector clients wishing to digitize their service processes.
Source: Publicly available product updates or press releases from TOPdesk Deutschland GmbH.
See TOPdesk Deutschland GmbH in action
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