Inhalte werden geladen...
Intelligent ITSM: Automate workflows and optimize IT services with the power of AI
SysAid is an AI-powered ITSM and service automation platform that automates IT workflows and optimizes service delivery.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (714), Capterra (485), Trustpilot (7)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Atlantic Ave 80, M6K 1X9 Toronto, Canada
Employees
270
Founded
2002
Management
Avi Kedmi
SysAid Technologies Ltd. is an internationally active provider of software solutions for IT Service Management (ITSM) and service automation, founded in 2002. Headquartered in Toronto, Canada (with strong roots and an operational headquarters in Israel), the company employs around 270 people and serves millions of users worldwide. SysAid's core solution is a highly sophisticated, AI-powered ITSM platform specifically designed to automate IT workflows and optimize service delivery within enterprises. Key features include intelligent incident and change management, automated service requests, and innovative generative AI capabilities. The latter enable automatic ticket summarization, draft replies, and the creation and testing of AI agents. Additionally, the platform provides an intuitive, conversational self-service experience for end-users. SysAid primarily targets small to medium-sized enterprises as well as organizations in industries such as healthcare, retail, and education. The platform stands out for its high security and compliance standards, including certifications under ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, SOC 2 Type II, as well as compliance with GDPR and CCPA. This makes SysAid a reliable, scalable, and future-proof solution for modern IT departments.
Ask about features, integrations, data protection or onboarding – answers in seconds.
Answers are based on the website and documents of SysAid Technologies Ltd..
Ticket management & ITSM features
User friendliness of the interface
Customizability & workflow automation
Support & customer service
Customer reviews for SysAid Technologies Ltd. present a positive picture overall: the solution is perceived as a feature-rich, modern ITSM and helpdesk platform that significantly structures and automates IT services. Powerful ticket management, workflow automation, and high customizability to various IT processes are particularly praised; criticism is mainly directed at occasional performance issues, the user interface of older versions, and sometimes inconsistent experiences with support. SysAid is especially suitable for medium-sized companies and established IT departments looking for a comprehensive, configurable ITSM tool with a strong focus on automation, asset management, and a self-service portal, and who are willing to invest some time in configuration and optimization.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
SysAid Technologies Ltd. is driving the transformation of IT Service Management (ITSM) through the increased integration of generative AI solutions such as "SysAid Copilot". These technological product updates aim to automate IT processes, accelerate ticket processing, and increase the efficiency of support teams in the B2B sector. In addition to product innovations, the company focuses on the strategic expansion of its partner network and entering new regions to specifically target enterprise and MSP customers.
Source: Publicly available product updates or press releases from SysAid Technologies Ltd..
See SysAid Technologies Ltd. in action
SysAid - Orchestrating service management across the organization