ServicePower
Intelligent field service from A to Z: Optimize your own teams and partners in real time with AI.
ServicePower is a leading, AI-powered field service management platform.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
8200 Greensboro Dr, 22102-3803 McLean, United States
Employees
220
Founded
1996
Management
Frank Gelbart
Overview
ServicePower is a leading global provider of AI-powered field service management (FSM) software. Founded in 1996 and headquartered in McLean, Virginia, the company employs around 220 people and helps large global enterprises optimize their field service operations. The cloud-based SaaS platform is uniquely capable of seamlessly managing both employed and contracted service providers in a single system. Core features include intelligent, automated dispatching, real-time scheduling, and end-to-end optimization of the entire service lifecycle from planning to analysis. Through seamless integration with existing CRM, ERP, and IoT systems, ServicePower enables a significant increase in first-time fix rates, reduced travel times, and improved customer satisfaction. Renowned Fortune 500 companies such as GE Appliances, LG, Electrolux, Hisense, and AIG trust ServicePower's scalable solutions to efficiently manage their service organizations in North America and the EMEA region.
Core features
Compliance & security
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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🚀 Product updates & press releases
ServicePower is strengthening its position in mobile customer service through targeted product updates and strategic enhancements. The focus is on AI-powered scheduling optimizations that seamlessly manage both internal technicians and external service providers in a hybrid workforce. Through improved integrations and expanded self-service portals for end customers, the company optimizes the operational efficiency of globally active B2B clients. These measures help businesses digitalize service processes and sustainably increase customer satisfaction.
- •Hybrid workforce optimization: AI-powered dispatching enables efficient real-time management of employed technicians and external service partners on a single platform.
- •Expanded self-service features: The updated customer portal improves transparency and allows end customers flexible appointment booking and real-time tracking.
- •Seamless system integrations: Improved interfaces to leading CRM and ERP systems facilitate data exchange and accelerate implementation times for large enterprises.
- •Global scalability and compliance: The software solutions have been optimized for use in different regions to meet country-specific regulatory requirements and security standards.
Source: Publicly available product updates or press releases from ServicePower.
📰 Social media feedback about the product
No social media mentions or specific data were provided for ServicePower. Therefore, a well-founded analysis of topics, praise, criticism, or open questions is currently not possible. The sentiment is classified as neutral due to the lack of data.
- •No social media data or mentions from Reddit or X/Twitter provided for analysis.
- •An evaluation of features, issues, or target groups is not possible due to the lack of data.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See ServicePower in action
ServicePower | Field Service Management Suite Overview