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ServiceOcean AG - online appointment booking solution
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: OMR (4)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Multergasse 11, 9000 St. Gallen, Switzerland
Employees
40
Founded
2013
Management
Thomas Addison
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of ServiceOcean AG.
Accessibility in the call center / telephone customer service
Cost savings and economic efficiency
Customer satisfaction & service quality
Employee satisfaction / workload reduction
Customer reviews of ServiceOcean AG paint an overall highly positive picture: the solution is praised primarily for significantly improving telephone accessibility, measurable cost savings, and noticeably higher customer and employee satisfaction. Features such as scheduled callback and virtual waiting are particularly highlighted for easing peak times in the call center and improving service metrics like accessibility, NPS, and abandonment rate; criticism relates more to missing or non-transparent pricing information rather than the product itself. ServiceOcean AG is primarily suitable for medium to large service centers and call centers with high inbound volume that want to significantly increase their accessibility and efficiency without hiring additional staff.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Source: Publicly available product updates or press releases from ServiceOcean AG.
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