Inhalte werden geladen...
One system, all risks: Connect, automate, and master IT, compliance, and operations on a single platform.
ServiceNow GRC (Integrated Risk Management) is a leading, cloud-based platform that unifies IT, cyber, and operational risks in a centralized system.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (22), Capterra (348)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
2225 Lawson Lane, 95054 Santa Clara, United States
Employees
27000
Founded
2004
Management
Bill McDermott
ServiceNow GRC (Governance, Risk, and Compliance), also known as Integrated Risk Management (IRM), is a leading cloud-based platform for digitizing and automating enterprise processes. Founded in 2004 and headquartered in Santa Clara, California, the publicly traded company now employs around 27,000 people worldwide. The solution transforms traditionally siloed risk and compliance activities into an integrated, enterprise-wide System of Action. The platform connects IT, cyber, compliance, and operational risks in a centralized interface. This provides companies with complete visibility across their entire risk landscape. Core features include structured workflows for risk assessments, automated control testing, policy management, and continuous monitoring. By seamlessly linking risk data, teams can take coordinated actions across departments and make informed, risk-based decisions in daily operations. ServiceNow is characterized by extremely high scalability and flexibility, enabling global corporations to efficiently meet complex regulatory requirements. The platform supports a variety of languages, including German, English, French, and Spanish, and meets the highest security and compliance standards such as ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, as well as SOC 1 and SOC 2. This makes ServiceNow a future-proof GRC solution for demanding enterprise customers.
Ask about features, integrations, data protection or onboarding – answers in seconds.
Answers are based on the website and documents of ServiceNow GRC (Integrated Risk Management).
Extensive GRC/IRM Functional Scope
Workflows & Automation (Process Control)
Integration with other ServiceNow Platform & Third-Party Systems
User Interface & Usability (especially for business users)
Customers rate ServiceNow GRC (Integrated Risk Management) predominantly positively as a highly powerful, broadly functional platform that excels particularly in automating and centralizing governance, risk, and compliance processes. Key strengths include its extensive feature set, deep workflow and automation capabilities, and tight integration with other ServiceNow modules and existing enterprise systems. Criticism is mainly directed at the sometimes complex operation for non-technical users, the high configuration and implementation effort, and a pricing structure perceived as high. ServiceNow GRC is particularly suitable for larger and internationally positioned companies with a mature GRC organization that already use ServiceNow or want to build an integrated platform for Enterprise Service Management, ITSM, and risk management, and are willing to invest in implementation, customization, and internal expertise.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
ServiceNow strengthens its market position in Integrated Risk Management (IRM) through targeted feature releases and the deep integration of generative artificial intelligence via Now Assist. These technological innovations aim to significantly simplify compliance processes and strengthen the operational resilience of companies in highly regulated industries. Through expanded partnerships and alignment with global regulatory standards such as NIS2 and DORA, ServiceNow continues to expand its presence in key regions.
Source: Publicly available product updates or press releases from ServiceNow GRC (Integrated Risk Management).
See ServiceNow GRC (Integrated Risk Management) in action
ServiceNow GenAI