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Your business in flow: With INFINITY and Mein ELBA, you manage your payment transactions securely, digitally, and flexibly from a single source.
With 'Raiffeisen INFINITY' and 'Mein ELBA', Raiffeisenlandesbank NÖ-Wien offers powerful, web-based business banking solutions for corporate clients.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: Trustpilot (208)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Friedrich-Wilhelm-Raiffeisen-Platz 1, 1020 Vienna, Austria
Employees
900
Founded
1898
Management
Armin Salkic
Raiffeisenlandesbank Niederösterreich-Wien AG (RLB NÖ-Wien) is a leading regional and universal bank based in Vienna, founded in 1898 and currently employing around 900 people. As the central institution of the Raiffeisen Banking Group in Lower Austria and Vienna, it offers comprehensive financial services for retail, corporate, and institutional clients. In the digital corporate banking sector, the bank provides a state-of-the-art, web-based business banking portal called 'Raiffeisen INFINITY'. This platform enables companies to process their entire payment transactions securely, efficiently, and transparently, while also providing access to numerous value-added services. The digital offering is complemented by the proven online banking solution 'Mein ELBA' and its corresponding mobile app for iOS and Android, which guarantees the highest security standards using the pushTAN method. The IT infrastructure and security architecture of the Raiffeisen Group are certified according to ISO/IEC 27001:2022, ensuring a maximum level of information security and data protection.
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Answers are based on the website and documents of Raiffeisenlandesbank Niederösterreich-Wien AG.
Customer service & accessibility
Problem resolution & complaint handling
Online banking & digital services
Fees & cost structure
Publicly available customer reviews for Raiffeisenlandesbank Niederösterreich-Wien AG – particularly the Trustpilot score of 1.5/5 stars based on over 200 reviews – paint a clearly critical picture overall. Main points of criticism are customer service (accessibility, handling of issues), slow or unsatisfactory problem resolution, and weaknesses in online banking and digital processes; additionally, fees and costs are frequently perceived as lacking transparency or being too high. On the positive side, the general product variety and occasional good advisory experiences in branches are highlighted, but these are clearly outweighed by the numerous negative experiences. The bank is more suitable for customers who deliberately seek a traditional regional and cooperative bank with personal branch support and are less dependent on modern, fully digital services and highly responsive support.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Raiffeisenlandesbank Niederösterreich-Wien AG is driving its digital transformation and regional roots forward through targeted partnerships and innovative service offerings. A key focus is on cooperating with fintech companies to make modern asset classes directly accessible to customer groups within online banking. In addition, the institution is strengthening its position as a regional partner for small and medium-sized enterprises in Vienna and Lower Austria through expanded ESG consulting and tailored financing solutions. These strategic initiatives underscore the bank's commitment to actively promoting both technological innovation and sustainable growth in the region.
Source: Publicly available product updates or press releases from Raiffeisenlandesbank Niederösterreich-Wien AG.