Inhalte werden geladen...
Your cloud. Your AI. Scaled without limits, securely managed by the hybrid specialist.
Rackspace Technology is a global multicloud and managed services provider.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (60)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
19122 US Highway 281 N, 78258-7667 San Antonio, United States
Employees
5100
Founded
1998
Management
Gajen Kandiah
Rackspace Technology is a leading global provider of multicloud solutions and managed services, headquartered in San Antonio, Texas. Since its founding in 1998, the company has grown into a global player with over 5,100 employees. Led by CEO Gajen Kandiah, the publicly traded company helps organizations design, implement, and optimize complex IT infrastructures across public, private, and hybrid cloud environments. A particular focus is placed on delivering enterprise AI stacks, data integration from edge to cloud, and comprehensive security solutions. Known for its customer-centric support approach ("Fanatical Experience"), the provider serves regulated and mission-critical industries worldwide. The portfolio includes strategic advisory, professional services, managed hosting, and business email solutions. With a wide range of verified certifications, including ISO 27001, SOC 1/2/3, PCI DSS Level 1, and FedRAMP, Rackspace meets the highest compliance and security standards for demanding global enterprise customers.
Ask about features, integrations, data protection or onboarding – answers in seconds.
Answers are based on the website and documents of Rackspace Technology.
Customer Service / Support Quality
Service Reliability & Availability (incl. Email Hosting)
Value for Money
Technical Competence & Cloud Expertise
Customer reviews for Rackspace Technology are mixed to highly critical overall, with a focus on negative experiences regarding support and service reliability. Users frequently criticize slow or inconsistent customer service, availability issues (including email hosting), and a pricing model perceived as high for the performance delivered. Conversely, the technical cloud expertise and competence of the staff are predominantly viewed positively. Rackspace Technology is best suited for companies requiring complex multi-cloud or hybrid cloud setups with high consulting needs that benefit from deep technical experience, while organizations with a strong focus on fast, consistent support, clear communication, and very high service availability should carefully evaluate these existing weaknesses.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Rackspace Technology continues to expand its market position through strategic alliances and technological innovations in hybrid and multi-cloud infrastructures. A key focus is on delivering AI-optimized solutions and sovereign cloud offerings to meet the increasing compliance and performance requirements of global enterprises. By selectively expanding its service portfolio and partnering with leading technology providers, the company is increasingly targeting security-critical industries in North America and Europe.
Source: Publicly available product updates or press releases from Rackspace Technology.
See Rackspace Technology in action
Diving into the Future of Cloud | May 1 | Webinar