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Your cloud. Your AI. Scaled without limits, securely managed by the hybrid specialist.
Rackspace Technology is a global multicloud and managed services provider.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
19122 US Highway 281 N, 78258-7667 San Antonio, United States
Employees
5100
Founded
1998
Management
Gajen Kandiah
Rackspace Technology is a leading global provider of multicloud solutions and managed services, headquartered in San Antonio, Texas. Since its founding in 1998, the company has grown into a global player with over 5,100 employees. Led by CEO Gajen Kandiah, the publicly traded company helps organizations design, implement, and optimize complex IT infrastructures across public, private, and hybrid cloud environments. A particular focus is on delivering enterprise AI stacks, data integration from edge to cloud, and comprehensive security solutions. Known for its customer-centric support approach ("Fanatical Experience"), the provider serves regulated and mission-critical industries worldwide. The portfolio includes strategic advisory, professional services, managed hosting, and business email solutions. With a wide range of verified certifications, including ISO 27001, SOC 1/2/3, PCI DSS Level 1, and FedRAMP, Rackspace meets the highest compliance and security standards for demanding global enterprise customers.
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Customer service / support quality
Reliability & availability of services (incl. email hosting)
Value for money
Technical competence & cloud expertise
Customer reviews for Rackspace Technology are mixed to significantly critical overall, with a focus on negative experiences regarding support and service reliability. Users frequently complain about slow or contradictory customer service, uptime issues (including email hosting), and a pricing model perceived as high for the service delivered. On the other hand, the technical cloud expertise and competence of the employees are perceived predominantly positively. Rackspace Technology is primarily suitable for companies that require complex multi-cloud or hybrid cloud setups with high consulting needs and benefit from deep technical experience, while organizations with a strong focus on fast, consistent support, clear communication, and very high service availability should critically review the existing weaknesses.
AI-generated summary
Rackspace Technology continues to expand its market position through strategic alliances and technological innovations in hybrid and multi-cloud infrastructures. A particular focus is on delivering AI-optimized solutions and sovereign cloud offerings to meet the increasing compliance and performance requirements of global enterprises. By selectively expanding its service portfolio and partnering with leading technology providers, the company is increasingly targeting security-critical industries in North America and Europe.
Source: Publicly available product updates or press releases from Rackspace Technology.
No social media mentions or specific data were provided for Rackspace Technology. Since no concrete content-related statements are available, a detailed analysis of discussions, praise, or criticisms cannot be performed. A well-founded evaluation of the community sentiment is therefore not possible.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Rackspace Technology in action
Diving into the Future of Cloud | May 1 | Webinar