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AI on the phone that understands: Autonomous agents and human excellence in one platform.
Parloa is a leading AI Agent Management Platform for enterprise customer service.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (37)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Schoenhauser Allee 9, 10119 Berlin, Germany
Employees
570
Founded
2018
Management
Malte Kosub
Parloa is an enterprise software company founded in Berlin in 2018, specializing in highly advanced AI solutions for customer service. With over 570 employees, the company offers a leading AI Agent Management Platform (AMP) that enables global brands to create, train, and manage autonomous AI agents across various communication channels such as telephony, voice, chat, and messaging apps. The platform combines fully autonomous AI agents with intelligent real-time support for human contact center agents. Through advanced intent recognition and natural language processing (NLP), Parloa ensures efficient, fluid interactions that drastically reduce wait times and increase customer satisfaction. Parloa primarily targets enterprise customers and serves well-known global companies such as Allianz, Booking.com, and SAP. A particular focus is placed on strict security and compliance standards. The platform is certified according to ISO/IEC 27001:2022, SOC 2 Type II compliant, and meets the requirements of PCI DSS, HIPAA, DORA, and GDPR. This positions Parloa as one of the most secure and powerful conversational AI solutions on the European and global markets.
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Answers are based on the website and documents of Parloa.
User-friendliness / easy setup
Conversational AI / natural customer interactions
Automation of routine inquiries
Voice AI / telephony automation
Customer opinions on Parloa are overall clearly positive: natural conversational AI, strong automation of routine inquiries, and the ability to efficiently handle complex customer service and voice use cases are praised particularly often. Main weaknesses cited are the sometimes complex setup and fine-tuning effort, as well as the need for technical expertise for more demanding workflows. Parloa seems particularly suitable for medium to large companies with high support volumes, especially in the voice and contact center environment, that prioritize automation and consistent service quality.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Parloa is significantly driving its global expansion and technological innovation in the field of AI-driven customer service automation. By expanding its presence in the US market and consolidating strategic partnerships, the company is strengthening its position in the enterprise segment. On the product side, the focus is on the deep integration of generative AI and new features such as Parloa CoPilot to noticeably increase efficiency in customer service.
Source: Publicly available product updates or press releases from Parloa.
See Parloa in action
Introducing Parloa