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Your sales on autopilot: The AI-powered CRM that adapts perfectly to your processes
Monday CRM is a flexible, AI-powered CRM platform for the centralized management of sales pipelines and customer relationships.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (14060), Capterra (10432), Trustpilot (420)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Tel Aviv, Israel
Employees
~3,200
Founded
2012
Monday CRM is a highly flexible, AI-powered CRM platform from monday.com Ltd., designed specifically for modern sales teams. Since its founding in 2012, the company, headquartered in Tel Aviv, Israel, has grown into a global player with around 3,200 employees. The solution enables companies to map the entire sales cycle—from lead generation and pipeline management to after-sales support—on a single, centralized platform. Thanks to deep integration with the monday.com AI Work Platform, users can fully customize workflows, boards, and pipelines to their individual requirements. Core features include automated email sequences, intelligent lead and account management, and real-time dashboards for visualizing KPIs and revenue growth. A particular highlight is the integrated artificial intelligence, which assists sales teams in drafting emails, summarizing contact histories, and generating discovery questions. Through seamless integrations with popular tools such as Gmail, Outlook, Zoom, and QuickBooks, as well as an extensive app marketplace, Monday CRM can be flexibly embedded into existing system landscapes.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of Monday CRM.
User Friendliness & UI
Customizability & Workflows
Clarity & Centralized Data Management
Value for Money
Customers rate Monday CRM predominantly positively, particularly praising its highly user-friendly, visual interface and the high flexibility of boards, pipelines, and workflows. The main strengths highlighted are ease of use, rapid team adoption, customizable pipelines and dashboards, and the ability to manage sales and customer information centrally and clearly. Critical points include a pricing model that is sometimes perceived as high for growing teams, occasional limitations or complexity with advanced automations and integrations, and a support experience that ranges from very helpful to frustrating. Monday CRM is particularly suitable for small to medium-sized businesses, agencies, project-driven B2B teams, and growing sales teams looking for a flexible, visual CRM with strong collaboration features, rather than a highly complex enterprise CRM with deeply specialized functions.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
monday.com has announced significant updates to its CRM product, aimed at increasing efficiency and scalability for global B2B companies. In addition to introducing deep AI-powered features to automate sales processes, data management has been optimized through more flexible Custom Objects. Furthermore, the provider is strengthening its global presence and compliance infrastructure through expanded regional hosting options and strategic partnerships with global system integrators. These developments are particularly targeted at larger sales teams requiring a highly customizable and secure platform.
Source: Publicly available product updates or press releases from Monday CRM.