Monday CRM
Your sales on autopilot: The AI-powered CRM that adapts perfectly to your processes
Monday CRM is a flexible, AI-powered CRM platform for the centralized management of sales pipelines and customer relationships.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Tel Aviv, Israel
Employees
~3,200
Founded
2012
Overview
Monday CRM is a highly flexible, AI-powered CRM platform from monday.com Ltd., designed specifically for modern sales teams. Since its founding in 2012, the company, headquartered in Tel Aviv, Israel, has grown into a global player with around 3,200 employees. The solution enables companies to map the entire sales cycle—from lead generation and pipeline management to after-sales support—on a single, centralized platform. Thanks to deep integration into the monday.com AI Work Platform, users can fully customize workflows, boards, and pipelines to their individual requirements. Core features include automated email sequences, intelligent lead and account management, and real-time dashboards for visualizing KPIs and revenue growth. A particular highlight is the integrated artificial intelligence, which supports sales teams in drafting emails, summarizing contact histories, and generating discovery questions. Through seamless integrations with popular tools such as Gmail, Outlook, Zoom, and QuickBooks, as well as an extensive app marketplace, Monday CRM can be flexibly embedded into existing system landscapes.
Core features
Compliance & security
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
Ask the AI assistant on this page for current compliance and security details. It researches live information from publicly available sources.
Ask about pricing, features, integrations, or comparisons. Our AI assistant can help with up-to-date information.
User-friendliness & UI
Customizability & Workflows
Clarity & centralized data storage
Value for money
Summary of customer feedback
Customers rate Monday CRM predominantly positively, especially due to the highly user-friendly, visual interface and the high flexibility of boards, pipelines, and workflows. Key strengths highlighted include ease of use, rapid team adoption, customizable pipelines and dashboards, and the ability to manage sales and customer information centrally and clearly. Critical points include a pricing model perceived as high for growing teams, occasional limitations or complexity with advanced automations and integrations, and a support experience that ranges from very helpful to frustrating. Monday CRM is particularly suitable for small to medium-sized businesses, agencies, project-driven B2B teams, and growing sales teams looking for a flexible, visual CRM with strong collaboration features rather than a highly complex enterprise CRM with very deep specialized functions.
AI-generated summary
🚀 Product updates & press releases
monday.com has announced significant updates for its CRM product aimed at increasing efficiency and scalability for global B2B enterprises. In addition to introducing deep AI-powered features to automate sales processes, data management has been optimized with more flexible Custom Objects. Furthermore, the provider is strengthening its global presence and compliance infrastructure through expanded regional hosting options and strategic partnerships with global system integrators. These developments are particularly targeted at larger sales teams requiring a highly customizable and secure platform.
- •Product Innovations: Introduction of AI-powered sales assistants for automated email creation and lead scoring, as well as improved Custom Objects.
- •Partnerships and Integrations: Strategic alliances with global system integrators to facilitate enterprise migrations.
- •Regional Expansion and Compliance: Expansion of local data storage in the EU to meet the strictest data protection guidelines for B2B customers.
- •Target Audience Focus: Optimized features and expanded access rights specifically for the requirements of enterprise sales teams.
Source: Publicly available product updates or press releases from Monday CRM.
📰 Social media feedback about the product
Since no social media mentions or data were provided for monday-crm for this analysis, a content-based evaluation of topics, praise, or criticism is not possible. There are no concrete posts from Reddit or X/Twitter to identify specific questions or trends. Accordingly, the assessment of the feedback remains neutral and without concrete content statements.
- •Missing database: No social media mentions or specific datasets were transmitted for evaluation.
- •No trend analysis possible: Without empirical posts, it is not possible to draw a current sentiment profile or a comparison to competitors for monday-crm.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Monday CRM in action
monday CRM overview | monday.com tutorials