Inhalte werden geladen...
One system for teams, data, and AI agents: Dynamics 365 seamlessly connects your sales and service.
Microsoft Dynamics 365 combines CRM and ERP functionalities in a cloud-based suite.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (700), Capterra (500), Trustpilot (400)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Redmond, Washington, United States
Employees
Not specified
Founded
2016
Microsoft Dynamics 365 is a comprehensive, cloud-based suite of business applications that unifies customer relationship management (CRM) and enterprise resource planning (ERP) on a single, centralized platform. Launched by Microsoft in 2016, the solution aims to break down data silos within organizations and seamlessly connect teams, processes, and data. By integrating modern AI technologies and agentic applications (Agentic Apps), Dynamics 365 supports businesses in core areas such as sales, customer service, finance, and supply chain management. Its modular structure allows organizations of all sizes to implement exactly the applications they need for their specific requirements. Thanks to deep integration into the Microsoft ecosystem, the platform offers a familiar working environment and maximum scalability. Headquartered in Redmond, USA, Microsoft provides global availability for Dynamics 365 in numerous languages, including German and English. Interested companies can evaluate selected applications as part of a free 30-day trial to experience the efficiency gains and process optimization firsthand.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
Ask the AI assistant on this page for current compliance and security details. It researches live information from publicly available sources.
Ask about features, integrations, data protection or onboarding – answers in seconds.
Answers are based on the website and documents of Microsoft Dynamics 365.
User-friendliness / usability
Integration into the Microsoft ecosystem (Office, Azure, Teams)
Functional scope & customizability (CRM/ERP, workflows, automation)
Performance & complexity (speed, learning curve, detailed usability)
Customers generally rate Microsoft Dynamics 365 as a highly functional, well-integrated platform that scores particularly well due to its seamless connection to the Microsoft ecosystem and its extensive CRM/ERP feature set. Criticisms frequently focus on its complexity, a sometimes steep learning curve, performance in large-scale scenarios, and a licensing and pricing model that is occasionally perceived as expensive and confusing. Dynamics 365 is especially suitable for medium to large enterprises with existing Microsoft infrastructure that want to map integrated processes across sales, service, marketing, and finance, and are willing to invest in implementation, training, and ongoing customization.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Microsoft is expanding the Dynamics 365 portfolio through deeper integration of AI-powered Copilot features to sustainably optimize business processes in sales and customer service. At the same time, the company is strengthening global partnerships and targetedly expanding the regional availability of its cloud services. These innovations are primarily aimed at medium-sized and large enterprises looking to accelerate their digital transformation and operational efficiency. Furthermore, compliance standards and local data protection regulations are consistently guaranteed across all new regions.
Source: Publicly available product updates or press releases from Microsoft Dynamics 365.