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One system, full control: ITSM, hardware, and SaaS perfectly combined in a single console.
Matrix42 is a leading European provider of AI-powered IT and Enterprise Service Management software.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: The evaluated platforms contain no reviews for this provider.
Headquarters
Elbinger Strasse 7, 60487 Frankfurt, Germany
Employees
580
Founded
1992
Management
Juha Haenninen
Founded in 1992, Matrix42 is a leading European software provider headquartered in Frankfurt am Main. With around 580 employees, the company helps mid-sized and large organizations digitalize and automate their IT and business processes. The central Matrix42 platform combines IT Service Management (ITSM), Enterprise Service Management (ESM), Software Asset Management (SAM), and Unified Endpoint Management (UEM) into a holistic solution. A special focus is placed on the integration of artificial intelligence. Through AI-powered features like the AI Agent for automatic ticket resolution and role-based ESM Workspaces, Matrix42 enables the transition from reactive to proactive service management. In addition, the platform offers comprehensive security features such as Endpoint Protection, patch management with automatic rollbacks, and SaaS Discovery to uncover shadow IT. As a European provider, Matrix42 places high value on digital sovereignty and data security. The company is certified according to ISO 27001, ISO 27017, and ISO 27018, and fully complies with GDPR requirements. The software is available in German, English, and French.
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Answers are based on the website and documents of Matrix42.
Matrix42 is driving the development of its Enterprise Service Management platform through targeted product updates and strategic partnerships in the DACH region. The focus is on integrating automation and AI features to make IT and business processes more efficient for mid-sized companies. By expanding its partner network, the company is strengthening its market presence and increasingly addressing regulated industries.
Source: Publicly available product updates or press releases from Matrix42.
See Matrix42 in action
Matrix42 SaaS Management