Matrix42
One system, full control: ITSM, hardware, and SaaS perfectly combined in a single console.
Matrix42 is a leading European provider of AI-powered IT and Enterprise Service Management software.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Elbinger Strasse 7, 60487 Frankfurt, Germany
Employees
580
Founded
1992
Management
Juha Haenninen
Overview
Founded in 1992, Matrix42 is a leading European software provider headquartered in Frankfurt am Main. With around 580 employees, the company helps medium-sized and large organizations digitalize and automate their IT and business processes. Matrix42's central platform combines IT Service Management (ITSM), Enterprise Service Management (ESM), Software Asset Management (SAM), and Unified Endpoint Management (UEM) into a holistic solution. A particular focus is placed on the integration of artificial intelligence. Through AI-powered features such as the AI Agent for automated ticket resolution and role-based ESM Workspaces, Matrix42 enables the transition from reactive to proactive service management. In addition, the platform offers comprehensive security features such as Endpoint Protection, patch management with automatic rollbacks, and SaaS discovery to uncover shadow IT. As a European provider, Matrix42 attaches great importance to digital sovereignty and data security. The company is certified according to ISO 27001, ISO 27017, and ISO 27018 and fully complies with GDPR requirements. The software is available in German, English, and French.
Core features
Compliance & security
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🚀 Product updates & press releases
Matrix42 is driving the development of its Enterprise Service Management platform forward through targeted product updates and strategic partnerships in the DACH region. The focus is on integrating automation and AI features to make IT and business processes more efficient for medium-sized companies. By expanding its partner network, the company is strengthening its market presence and increasingly addressing regulated industries.
- •Expansion of the ESM platform with AI-powered automation solutions for IT and HR.
- •Expansion of the partner network in the DACH region to support cloud migrations.
- •Focus on advanced compliance and security standards for highly regulated target groups.
- •Improved integration of third-party systems through new, standardized interfaces.
Source: Publicly available product updates or press releases from Matrix42.
📰 Social media feedback about the product
No specific social media mentions or datasets were provided for the analysis of Matrix42. Without a corresponding database, no statements can be made regarding specific topics, praise, criticism, or open questions. The sentiment and trend are therefore classified as neutral due to the lack of data.
- •No database available: Since no posts from Reddit or X/Twitter were submitted for evaluation, specific user experiences cannot be analyzed.
- •Neutral status: Due to the lack of factual clues, specific features, or competitive comparisons in the data, a detailed evaluation is excluded.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Matrix42 in action
Matrix42 SaaS Management