Kore.ai

Name: Kore.ai
Brand: Kore.ai

One bot, all languages: Your AI phone agent understands, translates, and switches languages instantly – without any rebuilding.

Kore.ai is a leading no-code platform for Enterprise Agentic AI and Conversational AI.

BenchTrust Score:66/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: G2 (505), Capterra (17)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

Kore.ai is a global leader in Enterprise Agentic AI and Conversational AI. Founded in 2013 and headquartered in Orlando, Florida, the company employs over 1,200 people and supports global enterprises in automating business processes and customer service interactions. The core solution of Kore.ai is the highly advanced XO Platform (Experience Optimization Platform) as well as the Artemis agent platform. These enable companies to build, manage, and scale intelligent, multilingual virtual assistants and AI agents without deep programming knowledge (no-code). A standout feature of the platform is its comprehensive multilingualism: it supports over 19 languages, including German, English, Spanish, and Japanese. Through automatic language detection, dynamic translation, and the combination of Conversation Language and NLU models, assistants can switch seamlessly between languages without having to recreate dialogue definitions. Additionally, Kore.ai offers specialized solutions such as SmartAssist for call and chat automation, as well as Agent AI to support human service agents with automatic summaries and playbooks. The platform is ideal for large enterprises looking to increase their service quality and reduce operating costs through the use of secure, scalable AI technology.

Core features

Multilingual AI Agent: Automatic language detection and language switching based on user utteranceCore

Multilingual AI Agent: Combination of Conversation Language, NLU Language, Input Translation, and Response Translation

XO Platform: Activation of multiple languages within a single assistant without rebuilding definitions

XO Platform: Integrated language models for multilingual virtual assistants (Multi-Language Model, Curated Model, and Translation Model)

Agent AI: Widget localization and support for dialogues, greeting messages, custom summaries, and playbooks

SmartAssist: Centralized management of supported languages for agents, call automation, and chat automation

Compliance & security

No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.

Ask the AI assistant on this page for current compliance and security details. It researches live information from publicly available sources.

Contact the provider

www.kore.ai

Supported languages

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💬 Customer feedback summary

80% mention this

User-friendliness & low-code/no-code interface

75% mention this

Automation & NLU quality

65% mention this

Integrations & flexibility

60% mention this

Support & training

Summary of customer feedback

Customers rate Kore.ai very positively overall, with ratings around 4.4–4.7/5 and a high recommendation rate; the user-friendly low-code interface, strong NLU and automation capabilities, and flexible integrations into complex enterprise landscapes are particularly praised. Key strengths lie in the platform's performance, the quality of support and training offerings, and its suitability for demanding enterprise use cases, while a steep learning curve for advanced features and a sometimes complex, hard-to-predict pricing model are cited as weaknesses. Kore.ai is particularly suitable for medium to large enterprises in regulated or complex industries (e.g., financial services, healthcare) looking for scalable conversational AI and automation solutions with deep integrations and willing to invest in training and configuration.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

Kore.ai continues to expand its market position in conversational AI through continuous product innovations and strategic partnerships. With the latest release of the Experience Optimization Platform 11.0, the company focuses on advanced generative AI features for global B2B enterprises. Targeted entry into new regions and the expansion of the partner network sustainably strengthen its global presence. These updates are particularly aimed at customer service and IT managers who prioritize both automation and compliance.

•Introduction of the XO Platform 11.0 with deeply integrated generative AI features for enhanced automation.
•Expansion of global partnerships to facilitate system integration into existing enterprise structures.
•Focus on strict security and compliance standards for regulated industries such as finance and healthcare.
•Expanded target group reach through specialized out-of-the-box solutions for customer service.

Source: Publicly available product updates or press releases from Kore.ai.

🎬Videos & screenshots

See Kore.ai in action

✓ Official

Inside Kore.ai’s Agentic AI Platform: From LLM Wars to Enterprise-Ready Agents | Re:imagine Mumbai

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