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One click, real identity: Securely connect, log in, and confirm with itsme.
itsme is an eIDAS-certified European identity service provider for secure digital identity verification, passwordless multi-factor authentication, and legally binding qualified electronic signatures for businesses and public authorities.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: Trustpilot (27)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Sinter-Goedeleplein 5, 1000 Brussels, Belgium
Employees
130
Founded
2017
Management
Tom Van Den Bosch
itsme (operated by Belgian Mobile ID SA/NV) is a leading European provider of digital identity solutions and qualified trust services headquartered in Brussels. The company was founded in 2017 through an alliance of leading Belgian banks and telecommunications companies and employs around 130 people. The itsme platform is aimed at businesses, public authorities, and end users, bundling core functions such as identity verification, strong customer authentication (SCA), seamless transaction confirmations, and qualified electronic signatures (QES). With over 7.5 million users, itsme enables secure access to financial, insurance, and government portals in the European area. The solution meets the highest regulatory requirements: As a qualified trust service provider (QTSP) under eIDAS (assurance level High), itsme offers full compliance with GDPR, PSD2, NIS2, DORA, as well as preparation for the upcoming EU Digital Identity Wallet (eIDAS 2.0).
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Answers are based on the website and documents of itsme.
Security & access to government/banking services
User-friendliness & time savings
Installation, activation & device changes
Login/compatibility issues (especially after updates, certain IDs/countries)
Customer reviews of itsme are mixed: The app receives high average ratings on the major app stores because many users strongly highlight the secure authentication for banks and public authorities as well as the fast, easy daily use. At the same time, aggregated review analyses and platforms like Trustpilot show a high level of frustration regarding activation, device changes, login issues after updates, limited support for certain countries/ID types, and customer service that is often perceived as slow or ineffective. Key strengths are the centralized, convenient identification for major online services and general usability once the app is working; key weaknesses lie in onboarding reliability, compatibility with new devices/OS versions, and troubleshooting during disruptions. itsme is particularly suitable for digitally savvy users in Belgium and similar markets who regularly access e-government and banking portals and are willing to accept occasional technical hurdles; it is less suitable for users with frequent device changes, complex identity situations (e.g., certain residency statuses), or those who rely on fast and personal support assistance.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
The Belgian identity platform itsme is continuously driving its European expansion and the development of its B2B portfolio. The focus is on providing qualified electronic signatures (QES) and seamless compliance with European regulatory standards such as eIDAS. Through strategic partnerships with financial institutions and government agencies, cross-border verification in the Benelux region and other EU markets is simplified. Businesses benefit from accelerated onboarding processes, increased conversion rates, and reduced compliance risks.
Source: Publicly available product updates or press releases from itsme.
See itsme in action
How Europabank digitised its services with e-sign | itsme®