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Halo ITSM: Resolve incidents, fix problems, manage change – keep your IT perfectly under control.
Halo Service Solutions is a leading UK provider of flexible service management and workflow automation solutions.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Cartref, Bonar Bridge, Ardgay, Scotland, IV24 3AR, United Kingdom
Employees
201-500
Founded
2001
Halo Service Solutions Ltd. (Halo) is a globally operating provider of service management and workflow automation solutions, founded in 2001 and headquartered in Scotland, UK. The privately held company employs between 201 and 500 people and serves customers in over 75 countries worldwide. Following a comprehensive rebranding in 2019, Halo offers an integrated product suite tailored to different business needs. This includes HaloITSM for Enterprise Service Management (ESM), HaloPSA for IT Managed Service Providers (MSPs), and HaloCRM for Customer Experience Management. The platforms are characterized by high flexibility and can be deployed either as a cloud solution (SaaS) or on-premises. The software is closely aligned with ITIL guidelines and offers comprehensive features such as incident, problem, change, and asset management, as well as an integrated Configuration Management Database (CMDB). A user-friendly self-service portal, automated workflows, a service catalog, modern omnichannel request processing, and a virtual agent help companies efficiently digitalize and standardize their service processes. Thanks to a robust REST API, Halo integrates seamlessly into existing IT infrastructures.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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User-friendliness / intuitive interface
Feature set (ITSM, Service Desk, PSA, reporting)
Customer service & support team
Configurability & flexibility (workflows, automation)
Customer reviews for Halo Service Solutions and HaloITSM are predominantly highly positive, frequently citing a mix of high user-friendliness, extensive feature set, and good support. The intuitive interface, broad coverage of ITSM, service desk, and PSA requirements, and extensive configuration and automation options are particularly praised; criticism is mostly limited to occasional requests for more polish in performance, UI details, and certain specialized features. Overall, Halo Service Solutions is particularly suitable for IT service organizations, MSPs, and medium to larger enterprises looking for a modern, highly configurable ITSM and service desk platform with a good price-performance ratio.
AI-generated summary
Halo Service Solutions Ltd. is driving the continuous development of its service management platforms, particularly HaloITSM and HaloPSA, through strategic feature releases and deep system integrations. The focus is on optimizing workflows for IT service providers (MSPs) and global enterprise customers through improved automation and collaboration tools. By targeted expansion of international partnerships and regional presence, the company is consolidating its position in the global B2B market for IT service management.
Source: Publicly available product updates or press releases from Halo Service Solutions Ltd..
Since no social media mentions or specific data for Halo Service Solutions Ltd. were provided for the analysis, a content evaluation is currently not possible. No information is available regarding praise, criticism, concrete topics, or open questions. For this reason, no valid assessment can be made, and the sentiment trend is rated as neutral.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.