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Halo ITSM: Resolve incidents, fix problems, manage change – your IT perfectly under control.
Halo Service Solutions is a leading British provider of flexible service management and workflow automation solutions.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (86), Trustpilot (11)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Cartref, Bonar Bridge, Ardgay, Scotland, IV24 3AR, United Kingdom
Employees
201-500
Founded
2001
Halo Service Solutions Ltd. (Halo) is a globally operating provider of service management and workflow automation solutions founded in 2001 and headquartered in Scotland, UK. The privately held company employs between 201 and 500 people and serves customers in over 75 countries worldwide. Following a comprehensive rebranding in 2019, Halo offers an integrated product suite tailored to different business needs. This includes HaloITSM for Enterprise Service Management (ESM), HaloPSA for IT Managed Service Providers (MSPs), and HaloCRM for Customer Experience Management. The platforms are characterized by their high flexibility and can be deployed either as a cloud solution (SaaS) or on-premises. The software is closely aligned with ITIL guidelines and offers comprehensive features such as incident, problem, change, and asset management, as well as an integrated Configuration Management Database (CMDB). A user-friendly self-service portal, automated workflows, a service catalog, modern omnichannel request processing, and a virtual agent support companies in efficiently digitizing and standardizing their service processes. Thanks to a robust REST API, Halo integrates seamlessly into existing IT infrastructures.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of Halo Service Solutions Ltd..
User-friendliness / intuitive interface
Functional scope (ITSM, service desk, PSA, reporting)
Customer service & support team
Configurability & flexibility (workflows, automation)
Customer reviews of Halo Service Solutions and HaloITSM are predominantly very positive, with a frequently mentioned mix of high user-friendliness, extensive functional scope, and good support. The intuitive interface, the broad coverage of ITSM, service desk, and PSA requirements, as well as the extensive configuration and automation options are particularly praised; criticism is mostly limited to isolated requests for even more polish in performance, UI details, and certain specialized features. Overall, Halo Service Solutions is particularly suitable for IT service organizations, MSPs, and medium to larger enterprises looking for a modern, highly configurable ITSM and service desk platform with a good price-performance ratio.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Halo Service Solutions Ltd. is driving the continuous development of its service management platforms, particularly HaloITSM and HaloPSA, through strategic feature releases and deep system integrations. The focus is on optimizing workflows for IT service providers (MSPs) and global enterprise customers through improved automation and collaboration tools. By targeted expansion of international partnerships and regional presence, the company is consolidating its position in the global B2B market for IT service management.
Source: Publicly available product updates or press releases from Halo Service Solutions Ltd..