Enreach DE

Name: Enreach DE
Brand: Enreach DE

Intelligent telephony reimagined: AI power, mobile communications, and flexible cloud routing in one platform for your business

Enreach DE is a leading provider of intelligent cloud telephony and unified communications solutions for medium-sized businesses.

BenchTrust Score:75/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: Capterra (1), Trustpilot (45)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

Enreach DE is a leading German provider of Unified Communications (UCaaS) and Cloud Contact Center (CCaaS) solutions, specifically tailored to the requirements of medium-sized businesses. Founded in 1999, the company is headquartered in Bochum and employs around 1,200 people. As part of the European Enreach Group, Enreach DE offers a broad portfolio of intelligent communication and collaboration solutions. The core product includes flexible VoIP telephony that seamlessly combines landline and mobile integration (FMC) on a single platform. The solutions are available both as a fully hosted cloud telephone system (Enreach Contact) and for in-house or hybrid operation under a purchase or subscription model. The more than 150 features include intelligent call routing, video conferencing, queue management, and native integrations with Microsoft Teams, Outlook, and DATEV. A special focus is placed on the integration of artificial intelligence: Enreach offers smart AI tools such as chatbots, voicebots, automatic transcriptions, and call evaluations to optimize customer service. The platforms are characterized by high security standards, are certified according to ISO/IEC 27001, and are fully GDPR-compliant. Sales are primarily conducted through a strong network of resellers and service provider partners.

Core features

VoIP telephony, landline and mobile integration in one platformCore

Cloud and in-house operating model, available for purchase or as a subscription

Intelligent call management including call routing and queue management

Over 150 features including video conferencing, calendar-based call forwarding, voicemail via email

Native integrations with Microsoft Outlook, Microsoft Teams, and DATEV

SIP trunk and connection to the public telephone network with more than 100 SIP providers

Desktop and mobile apps (PC/Mac/iOS/Android) with presence and switchboard function

Cloud PBX Enreach Contact as a fully hosted, software-based telephone system without its own hardware

Telephony, messaging/web conferencing, and smart AI tools bundled on one platform (Enreach Contact)

Chatbots, Smart IVR, and WhatsApp deflector for customer service

Automated appointment bookings for Outlook, Gmail, and DialoX Calendar

Automation through AI, including transcription, summaries, and task derivation

Compliance & security

ISO/IEC 27001:2013

Information security

DSGVO

GDPR compliant

Contact the provider

enreach.de

Supported languages

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📰 News & community feedback

🚀 Product updates & press releases

Enreach DE is strengthening its market position in the DACH region through continuous feature updates of its cloud communication platform Enreach Contact as well as deeper integration with Microsoft Teams. The focus is increasingly on the target group of small and medium-sized enterprises (SMEs), offering them flexible solutions for hybrid working. In addition, the company is strategically expanding its partner ecosystem to drive indirect sales and tailored services.

•Optimization of the Enreach Contact platform through advanced features for seamless collaboration in hybrid working environments.
•Deeper integration with Microsoft Teams to enable a consistent and efficient all-in-one communication solution.
•Focus on small and medium-sized enterprises (SMEs) in the DACH region as the primary target group for digital transformation.
•Expansion of the partner program to strengthen the indirect sales channel and provide improved support structures.
•Integration of innovative features such as AI-powered call analysis and intelligent routing to optimize customer service.

Source: Publicly available product updates or press releases from Enreach DE.

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