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Simple, intelligent, individual: Automate your service with the AI-powered ITSM platform from Efecte.
Efecte Plc provides cloud-based, AI-powered service and identity management solutions for European enterprises.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: Capterra (36)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Elbinger Strasse 7, 60487 Frankfurt, Germany
Employees
580
Founded
1992
Management
Juha Haenninen
Efecte Plc is a leading European provider of cloud-based service management and identity management solutions. Following its strategic merger with Matrix42, the company operates as a strong European alternative to global IT Service Management (ITSM) providers. Founded in 1992 and headquartered in Frankfurt am Main, the company employs around 580 people and helps organizations digitize and automate their workflows. Efecte's platform enables customers to map use cases ranging from classic IT service management and ticketing to improving employee experience, business workflows, and customer service. Core features include AI-powered service management software, digitization of business processes, and highly customizable workflows that adapt flexibly to individual customer needs. With its flexible deployment model ("Delivered Your Way"), the company offers maximum freedom of choice during implementation. Efecte places the highest value on information security and compliance, as evidenced by the ISO/IEC 27001:2013 certification for the Efecte Cloud SaaS platform and its hosting. The solutions are primarily offered in English and Finnish and are aimed at medium-sized and large enterprises across Europe looking for a secure, GDPR-compliant, and flexible ESM solution.
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Answers are based on the website and documents of Efecte Plc.
User-friendliness
Automation / workflow management
ITSM / ticketing functionality
Flexibility / configurability
The available search results do not contain any reliable customer reviews for Efecte Plc, but rather general company and product descriptions as well as non-relevant hits. Therefore, neither a reliable frequency analysis nor a credible sentiment pattern can be derived from real review data. Efecte generally seems suitable for companies looking for ITSM, ticketing, and automation features; however, real review sources would be required for a reliable assessment of customer satisfaction.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Efecte Plc, a European specialist in Enterprise Service Management (ESM), is driving its market presence through targeted product innovations and the expansion of its partner network. Recent updates focus on integrating advanced AI features to automate IT and business processes, as well as strengthening regional support structures. With a clear focus on European data sovereignty, the company increasingly addresses privacy-sensitive B2B customers and public sector clients in Europe, particularly in the DACH region.
Source: Publicly available product updates or press releases from Efecte Plc.
See Efecte Plc in action
Discover how organizations are transforming their IT operations with Matrix42! Watch the full video to uncover how Matrix42 solutions are driving innovation in service management across Europe.