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Understand instead of just answering: AI telephony with real comprehension and clear reasoning.
deepsearch offers explainable, GDPR-compliant AI solutions for customer service in highly regulated industries.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: The evaluated platforms contain no reviews for this provider.
Headquarters
Fleischmarkt 3-5, 1010 Vienna, Austria
Employees
23
Founded
2010
deepsearch GmbH is a technology company founded in 2010 and based in Vienna, specializing in explainable and traceable artificial intelligence (Explainable AI). With a team of around 23 employees, the company develops innovative solutions for automating customer service, particularly for highly regulated industries such as insurance, energy supply, banking, local public transport, and housing. The provider's core product is 'deepassist', a pre-trained Causal Language Model based on neurosymbolic AI and Causal Natural Language Understanding (C-NLU). Unlike traditional black-box models, this technology enables a transparent, traceable, and auditable interpretation of customer inquiries. Key features include automated email processing (email hyperautomation), voicebots for telephone communication, and agent augmentation to support human service representatives. A special focus is placed on compliance with strict data protection and compliance guidelines. deepsearch's solutions are fully GDPR-compliant and aligned with the requirements of the EU AI Act. This makes the company a secure and controllable alternative for organizations that must meet high regulatory standards while efficiently automating their service processes.
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Answers are based on the website and documents of deepsearch GmbH.
deepsearch GmbH is continuously expanding its market position through targeted product updates in cognitive search and AI-powered document analysis. Technological advancements focus primarily on the automated processing of unstructured data for B2B target groups in the insurance, logistics, and legal sectors. Through strategic partnerships and compliance with strict standards, the company sustainably strengthens its presence in the DACH region. These measures enable clients to digitize complex text workflows more efficiently and in compliance with data protection regulations.
Source: Publicly available product updates or press releases from deepsearch GmbH.