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AI telephony meets chat and co-browsing: Your next-generation customer service from Contact-Center-Network.
Contact-Center-Network is a German industry network for customer dialogue. It bundles the expertise of manufacturers and service providers to implement innovative contact center projects, analyze trends such as AI-powered service, and share practical knowledge through studies and webinars.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: The evaluated platforms contain no reviews for this provider.
Headquarters
Hanau, Germany
Employees
5
Founded
2010
Contact-Center-Network is an industry network and association of companies in the field of customer dialogue and the contact center industry, founded in 2010 and based in Hanau, Germany. The network bundles the expertise of manufacturers, service providers, and experts to implement cross-disciplinary projects and promote the exchange of specialist knowledge. It sees itself as an initiator and strategic dialogue partner for modern customer service technologies. The service spectrum of the partners includes innovative solutions such as voice portals (IVR), text chat, co-browsing, outbound dialers (including preview, progressive, and predictive dialing methods), as well as advanced systems for voice recording, quality monitoring, and speech analytics. In addition, integration with CRM and industry-specific tools is a key focus. Alongside technological expertise, Contact-Center-Network offers valuable industry insights. These include the annual Contact Center Investment Study, specialist presentations, webinars, and personal consulting. The network supports companies in successfully putting current trends, such as AI-based customer service and omnichannel strategies, into practice.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Contact-Center-Network is expanding its B2B portfolio in the DACH region through targeted technological updates and strategic cooperations. The focus is on integrating advanced AI-powered analysis tools for customer service and expanding flexible omnichannel infrastructures. Through new partnerships, the network strengthens its market presence and increasingly targets medium-sized companies that require GDPR-compliant cloud solutions.
Source: Publicly available product updates or press releases from Contact-Center-Network.