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Borderless banking in real time: Your cloud platform for global payments and accounts
ClearBank is a technology-enabled clearing bank founded in 2015 and headquartered in London, England.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: Trustpilot (49)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Primrose Street 20, EC2A 2EW London, United Kingdom
Employees
740
Founded
2015
Management
Mark Fairless
ClearBank is a technology-enabled clearing bank founded in 2015 and headquartered in London, England. As a fully regulated digital banking institution authorized by the Prudential Regulation Authority and the Financial Conduct Authority in the UK, as well as the European Central Bank in Europe, the company offers specialized Banking-as-a-Service (BaaS) and embedded banking infrastructure. ClearBank does not operate its own retail banking business, but instead focuses on providing financial institutions, fintechs, and corporates with a secure, cloud-based API platform. With around 740 employees, ClearBank enables its partners to access payment systems in real time, manage accounts, and process transactions in real time. Core features include cloud-based APIs, real-time payment processing (inbound and outbound), multi-currency sort codes and accounts, and direct connections to the UK payment infrastructure. A key advantage is that ClearBank does not use customer funds for lending, which guarantees a high level of security and stability. Compliance with strict security standards is demonstrated by certifications such as ISO 27001, ISO 22301, and ISAE 3402.
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Answers are based on the website and documents of ClearBank.
Reliability & trustworthiness (safety/legitimacy)
Withdrawal & access to funds
Transparency & communication
Customer service & problem solving
Publicly available customer reviews for ClearBank are predominantly critical: the overall Trustpilot score is in the lower range, and a large portion of the reviews are clearly negative, questioning the provider's reliability and credibility. Problems with withdrawals or access to funds, a lack of transparency and insufficient communication, and customer service perceived as unhelpful are mentioned particularly frequently, while positive voices are rather isolated. According to these customer opinions, ClearBank is primarily suitable for highly experienced, risk-conscious B2B users who closely examine the regulatory integration and technical setup themselves and are less dependent on traditional retail customer service.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
ClearBank is actively driving its international expansion by obtaining a European banking license to offer cloud-based clearing and embedded banking services to continental European customers. By extending its offering to the European market, the institution enables cross-border real-time payments and optimized transaction processes. The focus is on providing API-driven infrastructure for fintechs, banks, and regulated financial institutions that require highly scalable solutions.
Source: Publicly available product updates or press releases from ClearBank.