Inhalte werden geladen...
AI Telephony by Bucher + Suter: Your smart agent seamlessly integrated into Salesforce, Dynamics, and ServiceNow.
Bucher + Suter is a leading Swiss specialist in omnichannel contact center solutions.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (30)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Lindenhofstrasse 1, 3048 Ittigen, Switzerland
Employees
160
Founded
1981
Management
Patrik Riesen
Bucher + Suter is a global leader in omnichannel contact center solutions, specializing in the integration of Cisco Contact Center platforms with leading CRM systems such as Salesforce, SAP, and ServiceNow. Founded in 1981 and headquartered in Ittigen, Switzerland, the company has over 40 years of experience in telecommunications, customer service, and artificial intelligence. With around 160 employees and offices in Switzerland, Germany, and the USA, Bucher + Suter serves more than 400 customers in over 60 countries. The company's core competency lies in transforming legacy systems into modern cloud and hybrid contact center platforms. Its product portfolio includes the b+s Connect Suite, which offers advanced computer telephony integration (CTI) and intelligent routing. With this, Bucher + Suter supports around 130,000 contact center agents worldwide, particularly in highly regulated industries such as financial services, healthcare, manufacturing, and the public sector, to optimize their customer experience and sustainably increase efficiency in customer service.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
Ask the AI assistant on this page for current compliance and security details. It researches live information from publicly available sources.
Ask about features, integrations, data protection or onboarding – answers in seconds.
Answers are based on the website and documents of Bucher + Suter.
Integrations / Salesforce and CRM connection
Customer support / Engineering support
Fast implementation / Time-to-value
Flexibility / Customizability
Customer reviews for Bucher + Suter are predominantly positive, highlighting in particular the strong integration with Salesforce and other CRM systems, the seamless connection to contact center environments, and the high level of customizability. Other strengths mentioned include competent support, fast implementation, and good value for money; occasionally, a certain need for professional guidance or implementation effort is noted. Bucher + Suter is particularly suitable for companies looking for sophisticated contact center integration with a CRM focus who value reliable support and flexible customization.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Bucher + Suter continuously expands its portfolio of omnichannel contact center solutions, particularly through deep integrations of Cisco technologies into leading CRM systems such as Salesforce and Microsoft Dynamics. The focus is on supporting companies in their digital transformation and transition to cloud-based customer service infrastructures. Through strategic partnerships and certified interfaces, the Swiss company optimizes contact center workflows across various industries worldwide.
Source: Publicly available product updates or press releases from Bucher + Suter.
See Bucher + Suter in action
Bucher + Suter Corporate Video (English)