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Book, pay, relax – your appointments manage themselves from now on.
Acuity Scheduling is a flexible online scheduling software by Squarespace. It automates bookings, payments, and workflows for service providers.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (410), Capterra (5754), Trustpilot (69)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
New York, New York, United States
Employees
1,001-5,000
Founded
2006
Acuity Scheduling is a leading, flexible online appointment scheduling software operating as a subsidiary of Squarespace. Founded in 2006 in New York, USA, the company supports service providers worldwide in automating their booking processes with an estimated workforce of 1,001 to 5,000 employees. The platform acts as a virtual scheduling assistant, enabling end clients to independently book, reschedule, or cancel appointments in real time. Core features of Acuity Scheduling include the creation of highly customizable booking pages that display a company's entire service and appointment portfolio. A key advantage is the seamless integration of payment processing directly within the booking flow, alongside the automation of workflows and notifications. Furthermore, the software offers innovative calendar optimization tools, such as the 'Minimize Gaps' feature to avoid idle time and the 'Look Busy' option to manage perceived capacity. Via a web-based dashboard and a dedicated admin mobile app, providers can flexibly manage their appointment types, classes, discount coupons, and availability on the go. The solution is designed for service businesses of all sizes and supports multiple languages, including German, English, French, and Spanish, making it ideal for international use.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of Acuity Scheduling.
User-friendliness & interface
Appointment booking & calendar sync
Integrations (especially payment providers & apps)
Value for money
Overall, customers rate Acuity Scheduling very positively: they particularly highlight the simple, highly intuitive operation, reliable online booking for end clients, and stable calendar synchronization, which significantly reduces administrative effort and no-shows. Its greatest strengths are considered to be its feature set for scheduling, automation (e.g., reminders), and integrations with other tools. Conversely, limited customization options, occasionally weak perceived support, and a higher price point compared to competitors – especially for small businesses – are criticized. Acuity Scheduling is particularly suitable for service-oriented SMEs, solo entrepreneurs, and practices that manage many recurring or online-booked appointments and value automation, integrations, and an overall stable, scalable solution. For highly price-sensitive or heavily customized use cases, cheaper or more flexibly adaptable alternatives may sometimes be a better fit.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Acuity Scheduling, a subsidiary of Squarespace, has further optimized its online booking platform through functional updates and deeper system integrations. These innovations aim to relieve small and medium-sized service businesses worldwide of administrative tasks. Alongside expanded customization options for client notifications, the focus is particularly on improved mobile management features. This strengthens the provider's positioning as a flexible, all-in-one solution for B2B customer management.
Source: Publicly available product updates or press releases from Acuity Scheduling.
See Acuity Scheduling in action
How Clients Book Appointments | Acuity Scheduling Tutorial