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STARFACE 10: Intelligent cloud telephony that thinks ahead and routes your calls correctly right away thanks to AI voice analysis
STARFACE is a leading German manufacturer of IP telephone systems and Unified Communications & Collaboration (UCC) solutions.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (891)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Broadway 447, 10013 New York, United States
Employees
71
Founded
2019
STARFACE is a leading German manufacturer of IP telephone systems and Unified Communications & Collaboration (UCC) solutions. Founded in Karlsruhe in 2005, the company offers a highly flexible, software-based communication platform that can be operated as a cloud service, hardware appliance, or virtual VM edition. With the latest version STARFACE 10, the platform integrates innovative, AI-powered features such as intelligent caller routing, digital voice assistants, and automated iQueue bots to sustainably optimize customer service. The STARFACE App serves as a central cockpit on desktop and mobile devices, seamlessly bundling telephony, video conferencing via STARFACE NEON, chat, and presence management. The solutions are aimed at organizations of all sizes and are characterized by high user-friendliness, versatile CRM and ERP integrations, and a strong partner network.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of STARFACE GmbH.
User friendliness & easy setup
Feature set (UCC, mobility, CTI, video conferencing)
Reliability & voice quality
Support & Service
Customer reviews of STARFACE GmbH present a clearly positive overall picture: the solution is praised above all for its high user-friendliness, fast setup, extensive range of features (UCC, softphone, mobile client, video conferencing), and good reliability with stable voice quality. There is occasional criticism of more complex configuration scenarios, structures perceived in some places as "somewhat complicated," and a pricing or licensing model that is not felt to be optimal for every use case. Main strengths are the simple daily operation, the integration of various communication channels, good mobile usage (telephony on PC and smartphone), and support that is predominantly perceived as competent and helpful. Weaknesses are mainly shown in highly customized or complex setups, occasional detailed software issues, and isolated criticism of costs or contract commitments. STARFACE is therefore particularly suitable for small and medium-sized enterprises as well as organizations looking for a central, modern business communication solution with IP telephony, UCC features, and a solid German manufacturer and support base, and who value ease of use and breadth of features over maximum cost minimization.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
STARFACE GmbH is driving the development of its Unified Communications solutions with a focus on cloud telephony and hybrid working models. Through continuous optimization of the STARFACE platform and deeper integrations into third-party systems such as Microsoft Teams, the company is strengthening its position in the B2B segment. Expansion and customer support in the DACH region continue to be based on a strong, certified partner network.
Source: Publicly available product updates or press releases from STARFACE GmbH.