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One interface, all channels, no limits
Sprinklr is a leading global provider of enterprise software for Unified Customer Experience Management (Unified-CXM).
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (2161)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
441 9th Ave, 10001-1623 New York, United States
Employees
3600
Founded
2009
Management
Rory Read
Sprinklr is a leading global provider of enterprise software for Unified Customer Experience Management (Unified-CXM). Founded in 2009 and headquartered in New York, the company employs around 3,600 people and helps global brands centrally manage customer interactions across digital channels. The platform integrates over 30 digital and social channels into a single, AI-native interface. Through the proprietary Sprinklr AI+ platform, which integrates with leading models such as Google Cloud Vertex AI and OpenAI GPT, Sprinklr enables advanced generative and predictive AI capabilities. These support businesses in customer service (Modern Care), social media management (Sprinklr Social), marketing, market research, and sales. Core features include automated campaign optimization, interactive data visualization, and deep insights to increase customer service efficiency. Sprinklr is publicly traded on the NASDAQ (ticker: CXM) and meets the highest security and compliance standards, including ISO/IEC 27001, SOC 1/2/3, PCI DSS, HIPAA, and FedRAMP. The platform is available in multiple languages, including German, English, French, Spanish, Portuguese, and Japanese.
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Answers are based on the website and documents of Sprinklr.
Range of functions & all-in-one platform (social media management, monitoring, customer service)
Ease of use & UI/UX
Configuration & implementation complexity
Performance & stability (load times, bugs)
Customers particularly highlight Sprinklr's very large range of functions and its unified platform approach for social media management, monitoring, and customer service, which offers high value, especially for larger organizations. At the same time, the system is frequently described as complex to set up and configure, with an interface that sometimes feels overloaded, performance that is not always optimal, and a comparatively high price, making the learning curve and implementation effort significant. Overall, Sprinklr is particularly suitable for enterprise companies, large brands, and corporations with international or highly distributed teams that manage many channels centrally and are willing to invest in implementation, training, and a larger budget, but less so for smaller companies looking for a simple, cost-effective solution.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Sprinklr continuously expands its Unified-CXM platform through innovative feature releases and strategic alliances to make global customer service more efficient. By integrating advanced AI technologies like Sprinklr AI+, workflows for enterprise customers worldwide are significantly optimized. Deepening partnerships with leading cloud providers also strengthens the regional availability and data security of the services. This allows the company to specifically address the growing compliance requirements in highly regulated B2B markets.
Source: Publicly available product updates or press releases from Sprinklr.