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More sales, less effort: Your online shop
Smartsupp is a conversational platform founded in 2013 and headquartered in Brno, Czechia.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Lidicka 20, 602 00, Czechia
Employees
33
Founded
2013
Management
Jakub Horky
Smartsupp is a conversational platform founded in 2013 and headquartered in Brno, Czechia. The technology company helps e-commerce businesses and online retailers worldwide convert website visitors into paying customers through personalized, real-time communication. With a team of around 33 employees, Smartsupp offers a powerful all-in-one solution that seamlessly combines traditional live chat, automated chatbots, and advanced AI-powered tools like the Mira AI Shopping Assistant. A unique selling point of the platform is its integrated video recordings, which allow businesses to analyze visitor behavior on their website in detail and identify friction points in the purchasing process. All customer interactions are managed via a centralized, intuitive dashboard. In addition, mobile applications for iOS and Android are available to ensure flexible customer support on the go. Smartsupp places great emphasis on data protection and security: the platform is fully GDPR-compliant, offers transparent privacy policies, and provides standardized Data Processing Agreements (DPA) for European partners.
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User-friendliness & simple implementation
Price-performance ratio & free plan
Functionality of live chat, chatbot & omnichannel inbox
Stability & performance (bugs, connection issues)
Smartsupp receives predominantly positive reviews overall, with an emphasis on ease of use and quick implementation, especially for small and medium-sized online shops. The good price-performance ratio, including a usable free edition, the combination of live chat, chatbots, and an omnichannel inbox (website chat, Facebook, WhatsApp, email), as well as its wide availability as a plugin and app, are highly praised. Critical comments mainly relate to occasional technical issues (e.g., connection drops or bugs) and support that, depending on user experience, is described as helpful but sometimes slow or not always solution-oriented. Smartsupp is therefore particularly suitable for e-commerce companies, agencies, and SMEs looking for an affordable, easy-to-use live chat and chatbot solution with solid core functionality that are willing to accept occasional technical minor flaws.
AI-generated summary
Smartsupp has strengthened its position as a leading European provider of conversational commerce solutions through targeted product updates and functional expansions. Recent releases focus on the introduction of the AI-powered chatbot "Smarty" and optimized omnichannel integrations for leading e-commerce platforms. By consistently aligning with European data protection standards (GDPR), the company specifically targets small and medium-sized online retailers in the DACH region. These innovations enable more efficient customer communication and contribute directly to increasing conversion rates.
Source: Publicly available product updates or press releases from Smartsupp.
Since no specific social media mentions or text data were provided for Smartsupp for this analysis, a content evaluation cannot take place. It is not possible to identify specific praise or criticism, open questions, or trends from Reddit and X/Twitter. Without a corresponding empirical database, the assessment of the sentiment trend remains completely neutral and free of speculation.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.