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More sales, less effort: Your online shop
Smartsupp is a conversational platform founded in 2013 and headquartered in Brno, Czechia.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (1047), Capterra (288), Trustpilot (60)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Lidicka 20, 602 00, Czechia
Employees
33
Founded
2013
Management
Jakub Horky
Smartsupp is a conversational platform founded in 2013 and headquartered in Brno, Czechia. The technology company helps e-commerce businesses and online retailers worldwide convert website visitors into paying customers through personalized, real-time communication. With a team of around 33 employees, Smartsupp offers a powerful all-in-one solution that seamlessly combines classic live chat, automated chatbots, and advanced AI-powered tools like the Mira AI Shopping Assistant. A unique selling point of the platform is its integrated video recordings, which allow companies to analyze visitor behavior on their website in detail and identify bottlenecks in the purchasing process. All customer interactions are managed via a central, intuitive dashboard. In addition, mobile applications for iOS and Android are available to ensure flexible customer support on the go. Smartsupp places great importance on data protection and security: the platform is fully GDPR-compliant, offers transparent privacy policies, and provides standardized Data Processing Agreements (DPA) for European contractual partners.
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Answers are based on the website and documents of Smartsupp.
Ease of use & simple implementation
Value for money & free plan
Functionality of live chat, chatbot & omnichannel inbox
Stability & performance (bugs, connection issues)
Smartsupp receives predominantly positive reviews overall, with a focus on ease of use and fast implementation, especially for small and medium-sized online shops. The good value for money, including a usable free edition, the combination of live chat, chatbots, and omnichannel inbox (website chat, Facebook, WhatsApp, email), as well as its wide availability as a plugin and app, are particularly praised. Critical voices mainly refer to occasional technical issues (e.g., connection drops or bugs) and support that, depending on user experience, is described as helpful but sometimes slow or not always solution-oriented. Smartsupp is therefore particularly suitable for e-commerce companies, agencies, and SMEs looking for an affordable, easy-to-use live chat and chatbot solution with solid basic functionality that are willing to accept occasional technical imperfections.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Smartsupp has strengthened its position as a leading European provider of conversational commerce solutions through targeted product updates and functional enhancements. The focus of recent releases is on the introduction of the AI-powered chatbot "Smarty" as well as optimized omnichannel integrations for leading e-commerce platforms. By consistently aligning with European data protection standards (GDPR), the company specifically targets small and medium-sized online retailers in the DACH region. These innovations enable more efficient customer communication and contribute directly to increasing conversion rates.
Source: Publicly available product updates or press releases from Smartsupp.