Slack Technologies, LLC

Name: Slack Technologies, LLC
Brand: Slack Technologies, LLC

Channels, contacts, short distances: This is how we work

Slack Technologies, LLC, founded in 2009 and headquartered in San Francisco, USA, is a leading global provider of a cloud-based collaboration platform.

BenchTrust Score:80/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: G2 (32399), Capterra (23825), Trustpilot (1257)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

Slack Technologies, LLC, founded in 2009 and headquartered in San Francisco, USA, is a leading global provider of a cloud-based collaboration platform. With over 2,600 employees, the company is revolutionizing internal and external communication in modern work environments. The platform centralizes messaging, file sharing, and third-party tool integrations in one place to increase the efficiency of teams of all sizes. Core features include structured channels for topic-based discussions, Slack Connect for secure collaboration with external partners, and Huddles for spontaneous audio and video calls. In addition, Slack offers innovative AI-powered features such as Slack AI for automatic summaries and smart searches, as well as the Workflow Builder for no-code automation of routine processes. Slack meets the highest security and compliance standards, including ISO/IEC 27001, SOC 2 (Type II), HIPAA, and GDPR. The platform is available in numerous languages, including German, English, French, and Spanish, and serves millions of users worldwide as a digital headquarters for productive collaboration.

Core features

Channels (Topic-based chat rooms)Core

Slack Connect (Secure external collaboration)

Huddles (Spontaneous audio and video meetings)

Canvas (Shared documents directly in Slack)

Clips (Short audio, video, and screen recordings)

Lists (Structured task management)

Workflow Builder (No-code process automation)

Slack AI (AI-powered summaries and search)

Compliance & security

ISO/IEC 27001

Information security

SOC 2 (Type II)

Security and availability

DSGVO

GDPR compliant

HIPAA

Protection of health information

Contact the provider

slack.com

Supported languages

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💬 Customer feedback summary

90% mention this

Team communication & collaboration (channels, direct messages)

80% mention this

User-friendliness & UI/UX

75% mention this

Integrations & automation (e.g., with Jira, Google Drive, GitHub)

55% mention this

Notifications & information overload

Summary of customer feedback

Customers rate Slack predominantly positively: they particularly praise the excellent support for team communication in channels, the intuitive operation, and the extensive integrations that make Slack a central hub for collaboration. Key strengths mentioned include the clear structuring of conversations, good search functions, and flexible integration of other tools, while users frequently criticize the high volume of messages, sometimes distracting notifications, occasional performance issues, and a pricing model that is noticeable for larger teams. Slack is particularly suitable for small to large knowledge-intensive teams and remote/hybrid companies that use many different tools and need a central, easy-to-use communication and collaboration platform.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

Slack Technologies, LLC has recently introduced significant product updates aimed at boosting the productivity of B2B teams through artificial intelligence and structured workflows. The focus is on the global rollout of Slack AI and the new Slack Lists feature for project tracking directly within the chat client. In addition, integration with the Salesforce ecosystem is being deepened to offer sales and service teams a seamless platform for collaboration. These innovations are aimed at global enterprises of all sizes and strengthen Slack's role as a central operating system for modern work.

•Introduction of Slack AI: Generative AI features such as automatic channel summaries, thread recaps, and smart search help B2B teams find relevant information faster.
•Integration of Slack Lists: A new feature for structured task and project management directly within the Slack interface, reducing the need for external tools.
•Expanded Salesforce Synergies: Deeper connection with Salesforce data allows sales and support teams to manage and update customer processes directly within Slack channels.
•Focus on Global Scalability and Compliance: The new features support international security standards and are available in multiple languages for global enterprise customers.

Source: Publicly available product updates or press releases from Slack Technologies, LLC.

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