sipgate
sipgate: Your Cloud Telephone System
sipgate is a leading German pioneer and provider of cloud-based telephone systems and mobile communications solutions for businesses.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Gladbacher Strasse 74, 40219 Duesseldorf, Germany
Employees
270
Founded
2004
Management
Thilo Salmon
Overview
sipgate is a leading German pioneer and provider of cloud-based telephone systems and mobile communications solutions for businesses. Founded in 2004 (with historical roots in Germany's first VoIP service from 1998) and headquartered in Düsseldorf, the company employs around 270 people. sipgate offers a highly flexible communication platform that seamlessly integrates landline and mobile telephony in the browser or via app. The product portfolio includes a cloud PBX with over 150 business features, integrated contact center solutions, and modern SIP trunking for existing telephone systems. A special focus is placed on innovative AI functions: with AI Agents and Conversation Intelligence, call processes are automated and conversations are intelligently analyzed. In addition, the platform enables direct synchronization and integration with popular CRM systems. As a Mobile Virtual Network Operator (MVNO), sipgate guarantees excellent voice quality and fast connection setup. The entire infrastructure and all servers are operated exclusively in highly available, ISO 27001-certified data centers in Germany (Frankfurt and Düsseldorf). This allows sipgate to guarantee fully GDPR-compliant data processing in accordance with strict German data protection laws.
Core features
Compliance & security
Ask about pricing, features, integrations, or comparisons. Our AI assistant can help with up-to-date information.
Feature Set & Flexibility (Cloud PBX, Routing, VoIP)
Value for Money
Reliability & Connection Quality
Customer Service & Support
Summary of customer feedback
Most customers rate sipgate positively overall, with an average of around 4 out of 5 stars across multiple review platforms, particularly praising the extensive VoIP feature set and the good value for money. Key strengths mentioned include the flexible cloud telephone system, comprehensive routing and AI/automation features, as well as the general cost structure and scalability for businesses. Recurring weaknesses include occasionally fluctuating connection quality, mixed support experiences, and dissatisfaction with individual contract and billing processes (e.g., porting, cancellation, prepaid/postpaid handling). sipgate is particularly suitable for small to medium-sized businesses, agencies, remote and distributed teams, as well as digitally savvy companies looking for a flexible, software-based telephony solution with modern features (e.g., AI-powered analysis, digital reception/front desk) and who are willing to invest some effort into the technical setup.
AI-generated summary
🚀 Product updates & press releases
sipgate is continuously expanding its cloud telephony portfolio to offer more flexible communication solutions for small and medium-sized enterprises (SMEs) in the DACH region. Recent product updates focus on deep mobile integration via eSIM as well as improved interfaces for popular CRM systems. In addition, sipgate is optimizing its connection to Microsoft Teams to ensure seamless collaboration in hybrid work environments.
- •Introduction of flexible eSIM options for direct integration of mobile phones into the virtual telephone system.
- •Expansion of API interfaces for seamless connection with CRM and ERP systems to optimize workflows.
- •Improved MS Teams integration for a consolidated communication platform in the B2B sector.
- •Focus on the DACH market with flexible plans and no contract terms for maximum scalability.
Source: Publicly available product updates or press releases from sipgate.
📰 Social media feedback about the product
Since no social media mentions or specific data for sipgate were provided for the analysis, no content evaluation can be performed. No information regarding current topics, praise, criticism, or open questions is available for this evaluation period. For this reason, a well-founded analysis of user feedback is currently not possible. Accordingly, the sentiment trend is classified as neutral.
- •No database: No specific text data or mentions from Reddit or X/Twitter were provided for the analysis.
- •No content evaluation possible: Due to the lack of source data, no statements can be made regarding features, issues, or target groups.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See sipgate in action
Introduction to sipgate (creating users, assigning phone numbers, and setting up the sipgate CLINQ app)