sipgate

Name: sipgate
Brand: sipgate

sipgate: Your cloud telephone system

sipgate is a leading German pioneer and provider of cloud-based telephone systems and mobile communications solutions for businesses.

BenchTrust Score:82/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: G2 (11), Capterra (14), Trustpilot (685)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

sipgate is a leading German pioneer and provider of cloud-based telephone systems and mobile communications solutions for businesses. Founded in 2004 (with historical roots in Germany's first VoIP service from 1998) and headquartered in Düsseldorf, the company employs around 270 people. sipgate offers a highly flexible communication platform that seamlessly integrates landline and mobile telephony in the browser or via app. The product portfolio includes a cloud PBX with over 150 business features, integrated contact center solutions, and modern SIP trunking for existing telephone systems. A special focus is placed on innovative AI functions: with AI Agents and Conversation Intelligence, call processes are automated and conversations are intelligently analyzed. In addition, the platform enables direct synchronization and integration with common CRM systems. As a Mobile Virtual Network Operator (MVNO), sipgate guarantees excellent voice quality and fast connection setups. The entire infrastructure and all servers are operated exclusively in highly available, ISO 27001-certified data centers in Germany (Frankfurt and Düsseldorf). sipgate thus guarantees fully GDPR-compliant data processing in accordance with strict German data protection laws.

Core features

Cloud telephone system as a platform for all communicationCore

Contact center solution as part of the communication platform

AI Agents for automating call and communication processes

Conversation Intelligence for AI-based call analysis

Cloud PBX with over 150 business features

CRM integrations into the Cloud PBX

Softphone (VoIP client) for Windows, macOS, and Linux

SIP trunking for VoIP-compatible telephone systems

Compliance & security

ISO 27001 (Rechenzentren in Frankfurt und Düsseldorf)

Information security

DSGVO-konform (Serverstandort Deutschland)

GDPR compliant

Contact the provider

www.sipgate.de

Supported languages

AI assistant for sipgate

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💬 Customer feedback summary

80% mention this

Feature Set & Flexibility (Cloud PBX, Routing, VoIP)

60% mention this

Value for Money

55% mention this

Reliability & Connection Quality

50% mention this

Customer Service & Support

Summary of customer feedback

Most customers rate sipgate positively overall, with an average of around 4 out of 5 stars across multiple review platforms, particularly for its extensive VoIP feature set and good value for money. Key strengths mentioned include the flexible cloud telephone system, comprehensive routing and AI/automation features, as well as the general cost structure and scalability for businesses, while recurring weaknesses lie in occasionally fluctuating connection quality, mixed support experiences, and dissatisfaction with individual contract and billing processes (e.g., porting, cancellation, prepaid/postpaid handling). sipgate is particularly suitable for small to medium-sized enterprises, agencies, remote and distributed teams, as well as digitally savvy companies looking for a flexible, software-based telephony solution with modern features (e.g., AI-powered analysis, digital reception/front desk) and who are willing to spend some effort on the technical setup.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

sipgate is continuously expanding its cloud telephony portfolio to offer more flexible communication solutions for small and medium-sized enterprises (SMEs) in the DACH region. Recent product updates focus on deep mobile integration via eSIM as well as improved interfaces for popular CRM systems. In addition, sipgate is optimizing its connection to Microsoft Teams to ensure seamless collaboration in hybrid working environments.

•Introduction of flexible eSIM options for direct integration of mobile phones into the virtual telephone system.
•Expansion of API interfaces for seamless connection with CRM and ERP systems for optimized workflows.
•Improved MS Teams integration for a consolidated communication platform in the B2B sector.
•Focus on the DACH market with flexible tariffs and no contract term for maximum scalability.

Source: Publicly available product updates or press releases from sipgate.

🎬Videos & screenshots

See sipgate in action

✓ Official

Introduction to sipgate (creating users, assigning phone numbers, and setting up the sipgate app CLINQ)

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