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One system, all workflows: Automate IT, HR, and customer service on one intelligent platform.
ServiceNow is a world-leading provider of enterprise cloud computing solutions, founded in 2004.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
2225 Lawson Lane, 95054 Santa Clara, United States
Employees
27000
Founded
2004
Management
Bill McDermott
ServiceNow is a world-leading provider of enterprise cloud computing solutions, founded in 2004. Headquartered in Santa Clara, California, and with over 27,000 employees, the company supports organizations worldwide in their digital transformation. At the heart of its offering is the "Now Platform," a powerful low-code platform for digital workflows that automates business processes and seamlessly connects IT, employee, and customer workflows. The platform offers specialized solutions in areas such as IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and HR Service Delivery. Through the integration of artificial intelligence and personalized interfaces like "MyNow," users get quick access to to-dos and intelligent recommendations. ServiceNow stands out for its high scalability, enabling large enterprises to replace complex on-premise structures and significantly reduce operating costs. The company meets the strictest security and compliance standards, including ISO/IEC 27001, SOC 2 Type 2, HIPAA, as well as comprehensive GDPR support, making ServiceNow a trusted partner for regulated industries.
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Feature Set / Automation
User Friendliness / UI
Integration / Scalability
Customer Support / Implementation
Customer opinions on ServiceNow are overall highly positive, particularly due to its broad feature set, automation, and strong integration and scaling capabilities. Frequently mentioned weaknesses relate to costs, complexity, and the sometimes demanding implementation; support reviews are mixed. ServiceNow is particularly suitable for larger companies and IT/service organizations looking for a comprehensive, centralized platform for workflows, ITSM, and process automation.
AI-generated summary
ServiceNow continuously expands its platform portfolio with a focus on generative AI through the current Xanadu release to significantly increase the efficiency of enterprises worldwide. Through strategic partnerships with leading technology corporations such as NVIDIA and Microsoft, the integration of advanced AI assistants into existing customer workflows is being deepened. At the same time, the company is expanding its global cloud infrastructures to meet country-specific compliance and data protection requirements directly on-site. These innovations are primarily aimed at large enterprises looking to accelerate their digital transformation in IT and customer service.
Source: Publicly available product updates or press releases from ServiceNow.
Since no social media mentions or specific data on ServiceNow were provided for this analysis, a content evaluation is not possible. Consequently, no statements can be made about current discussion topics, praise, criticisms, or open questions. The sentiment is therefore classified as neutral due to the lack of a database.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.