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One system, all workflows: Automate IT, HR, and customer service on an intelligent platform.
ServiceNow is a leading global provider of enterprise cloud computing solutions, founded in 2004.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (1868), Capterra (1526), Trustpilot (140)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
2225 Lawson Lane, 95054 Santa Clara, United States
Employees
27000
Founded
2004
Management
Bill McDermott
ServiceNow is a leading global provider of enterprise cloud computing solutions, founded in 2004. Headquartered in Santa Clara, California, and with over 27,000 employees, the company supports organizations worldwide in their digital transformation. At the heart of its offering is the "Now Platform," a powerful low-code platform for digital workflows that automates business processes and seamlessly connects IT, employee, and customer workflows. The platform offers specialized solutions in areas such as IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and HR Service Delivery. Through the integration of artificial intelligence and personalized interfaces like "MyNow," users get quick access to to-dos and intelligent recommendations. ServiceNow is characterized by high scalability, enabling large enterprises to replace complex on-premise structures and significantly reduce operating costs. The company meets the strictest security and compliance standards, including ISO/IEC 27001, SOC 2 Type 2, HIPAA, and comprehensive GDPR support, making ServiceNow a trusted partner for regulated industries.
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Answers are based on the website and documents of ServiceNow.
Range of features / Automation
User-friendliness / UI
Integration / Scalability
Customer support / Implementation
Customer reviews for ServiceNow are overall predominantly positive, especially due to its broad range of features, automation, and strong integration and scaling capabilities. Frequently mentioned weaknesses concern costs, complexity, and the sometimes demanding implementation; support receives mixed reviews. ServiceNow is particularly suitable for larger companies and IT/service organizations looking for a comprehensive, centralized platform for workflows, ITSM, and process automation.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
ServiceNow is continuously expanding its platform portfolio with a focus on generative AI through the current Xanadu release to significantly increase the efficiency of enterprises worldwide. Through strategic partnerships with leading technology corporations such as NVIDIA and Microsoft, the integration of advanced AI assistants into existing customer workflows is being deepened. At the same time, the company is expanding its global cloud infrastructures to meet country-specific compliance and data protection requirements directly on-site. These innovations are primarily aimed at large enterprises looking to accelerate their digital transformation in IT and customer service.
Source: Publicly available product updates or press releases from ServiceNow.