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Book business travel easily, settle expenses automatically.
SAP Concur is a leading global provider of cloud-based solutions for travel, expense, and invoice management.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (7103)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
601 108th Avenue Northeast, 98004 Bellevue, United States
Employees
4800
Founded
1993
SAP Concur is a leading global provider of cloud-based solutions for travel, expense, and invoice management. Founded in 1993 and a subsidiary of SAP SE since 2014, the company is headquartered in Bellevue, Washington, and supports over 45,000 organizations and around 85 million end users worldwide. With approximately 4,800 employees, SAP Concur offers a highly integrated platform that digitalizes the entire process from travel planning and booking to automated billing and reimbursement. The solutions are aimed at financial decision-makers, HR departments, IT managers, and travel managers in companies of all sizes. By using artificial intelligence and seamlessly integrating credit card data, SAP Concur optimizes spend control and ensures maximum transparency. The platform is characterized by a broad international focus, supports numerous languages, and meets the strictest global compliance and security standards such as ISO 27001, ISO 9001, SOC 1/2, and PCI DSS.
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Answers are based on the website and documents of SAP Concur Travel.
Functional scope & integrations (end-to-end travel & expense, SAP integration)
User-friendliness & usability (web & mobile app)
Travel booking & expense reporting (automation, receipt capture)
Performance & stability (slowness, bugs, app issues)
Overall, customers rate SAP Concur Travel as a very powerful, globally applicable end-to-end solution for travel booking and expense reporting, but are frequently dissatisfied with its usability and performance. Particularly praised are the large range of functions, strong SAP and ERP integration, extensive reporting and compliance features, and the ability to bundle travel, expenses, and policies in one system – especially for larger, internationally active companies with complex approval and compliance processes. Critical points include a user interface that is sometimes perceived as cumbersome and unintuitive, slow or error-prone web and mobile apps, and a noticeable implementation and administration effort; for smaller companies without complex travel processes or for users who prioritize a particularly simple, fast app experience, there are often more suitable alternatives.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
SAP Concur has introduced comprehensive updates for its Travel platform, aimed at optimizing the booking experience through a modernized user interface and improved system integration. The focus is on the deeper integration of NDC (New Distribution Capability) content as well as strategic partnerships to expand the global hotel and flight offering. These innovations are primarily aimed at corporate clients and travel managers who require more flexible, policy-compliant booking options and precise sustainability data. The gradual global rollout thus strengthens SAP Concur's market position in the B2B business travel sector.
Source: Publicly available product updates or press releases from SAP Concur Travel.