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Book, expense, breathe easy: Business travel
SAP Concur is a global leader in cloud-based travel, expense, and invoice management solutions.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (7103), Capterra (204), Trustpilot (53)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
601 108th Avenue Northeast, 98004 Bellevue, United States
Employees
4800
Founded
1993
SAP Concur is a global leader in cloud-based travel, expense, and invoice management solutions. Founded in 1993 and a subsidiary of SAP SE since 2014, the company is headquartered in Bellevue, Washington, and supports over 45,000 organizations and approximately 92 million end users worldwide. The platform automates and integrates the entire spend management process – from travel booking and mobile expense reporting to invoice processing. By leveraging artificial intelligence and automated workflows, SAP Concur provides finance leaders, HR, and IT departments with maximum transparency and control over all corporate spend. With comprehensive compliance certifications such as ISO 27001, SOC 1/2, and PCI DSS, the platform meets the highest security standards for global enterprises across all industries. With around 4,800 employees, the company continuously drives the digitization of finance.
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Answers are based on the website and documents of SAP Concur.
Travel and expense management features (end-to-end process from booking to reimbursement)
User-friendliness & mobile app (photographing receipts, submitting on the go)
Integration & automation (connection to ERP, credit cards, policy checks)
Stability/performance & technical issues (app crashes, load times, bugs)
Across various review platforms, SAP Concur is predominantly perceived as a powerful end-to-end solution for travel and expense management that greatly simplifies the entire process from travel booking to reimbursement. Particularly praised are the comprehensive features, the mobile app (receipt capture via photo, submission on the go), as well as integrations and automation that save a lot of manual effort. Criticism mainly focuses on occasional stability and performance issues, high complexity for infrequent users, and a support and implementation experience perceived as inconsistent. SAP Concur is particularly suitable for medium to large companies with significant travel and expense volumes that want to benefit from standardized processes, compliance controls, and deep integrations into ERP and financial systems.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
SAP Concur is consistently expanding its B2B portfolio with innovative features in travel and expense management as well as deeper system integrations. Current updates focus on incorporating artificial intelligence for process automation and fundamentally modernizing the travel booking platform. In addition, targeted partnerships and country-specific compliance adjustments strengthen its market position in global target markets.
Source: Publicly available product updates or press releases from SAP Concur.
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