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One tool for everything: Team chat, video
Rocket.Chat is a leading global open-source communication platform founded in 2015 and headquartered in Wilmington, Delaware.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (370)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Little Falls Drive 251, 19808 Wilmington, United States
Employees
170
Founded
2015
Management
Rodrigo Nascimento
Rocket.Chat is a leading global open-source communication platform founded in 2015 and headquartered in Wilmington, Delaware. With over 170 employees and a global community of over 1,500 developers, the company offers a highly customizable and privacy-compliant solution for modern team collaboration. The platform enables secure real-time messaging, voice and video communication, and omnichannel customer service through a central interface. A key USP of Rocket.Chat is absolute data sovereignty: organizations can choose to host the software entirely themselves (on-premises) or run it as a secure cloud service. Thanks to comprehensive security certifications and compliance standards such as ISO 27001, SOC 2 Type II, GDPR, and HIPAA, the platform is ideally suited for regulated industries, government agencies, and security-critical operations. Via the integrated marketplace, the system can be flexibly extended with apps and seamlessly integrated into existing IT infrastructures. In addition, Rocket.Chat offers modern AI features such as intelligent search and summaries directly within its own protected infrastructure.
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Answers are based on the website and documents of Rocket.Chat.
Open-Source & customizability
Self-hosting & data security
User interface & usability
Stability & performance (incl. mobile apps)
Customers rate Rocket.Chat predominantly positively overall, mainly due to its open-source nature, high customizability, and the option for self-hosting with a strong focus on data privacy and security. The extensive range of features (channels, groups, audio/video, integrations) and its suitability as a Slack alternative are praised, while criticism focuses mainly on sometimes clunky usability, inconsistent performance (especially of the mobile apps), and room for improvement in documentation and support quality. Rocket.Chat is particularly suitable for security- and compliance-sensitive organizations (e.g., companies, government agencies, healthcare, and education sectors) that value data ownership, customizability, and integration into existing infrastructures, and are willing to accept a bit more technical effort for it.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Rocket.Chat continues to expand its position as a highly secure communication platform through targeted feature updates and strategic collaborations in the B2B sector. Recent developments focus on improved on-premise security features and the deep integration of the Matrix protocol for federated collaboration. These innovations are primarily aimed at highly regulated industries such as the public sector and healthcare to ensure privacy-compliant and cross-platform communication.
Source: Publicly available product updates or press releases from Rocket.Chat.
See Rocket.Chat in action
WhatsApp Cloud App Integration with Rocket.Chat