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One system, all channels: Telephony, meetings, and AI power in one app for your business.
RingCentral is a leading global provider of cloud-based Software-as-a-Service (SaaS) solutions for modern business communication.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (3071)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Davis Drive 20, 94002 Belmont, United States
Employees
4300
Founded
1999
RingCentral is a leading global provider of cloud-based Software-as-a-Service (SaaS) solutions for modern business communication. Founded in 1999 in Belmont, California, the company offers a comprehensive Unified Communications as a Service (UCaaS) platform. This combines telephony, messaging, video conferencing, and contact center capabilities into a single, user-friendly application. With over 4,300 employees worldwide, RingCentral helps distributed and mobile teams collaborate efficiently, regardless of location. A particular focus is placed on the integration of artificial intelligence: the platform offers advanced AI features such as 'Agentic Voice AI' to automate customer interactions, automated call notes, and real-time translations. RingCentral is characterized by a highly secure infrastructure operated across more than 17 global data centers, meeting the highest compliance standards such as ISO 27001, SOC 2, GDPR, and HIPAA. Flexible plans like RingEX enable unlimited VoIP calls and seamless integration into existing business processes for companies of all sizes.
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Answers are based on the website and documents of RingCentral.
Feature set / all-in-one communication
User-friendliness / operation
Reliability / call quality
Customer service / support
Customer opinions on RingCentral are overall predominantly positive, particularly highlighting the broad range of features as a cloud communication platform for telephony, meetings, messaging, and contact centers. The main strengths are considered to be user-friendliness, reliability, and strong collaboration and integration features; the main weaknesses frequently mentioned are price and sometimes inconsistent support experiences. RingCentral is particularly suitable for medium to larger enterprises with distributed or mobile teams looking for a centralized, scalable communication solution.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
RingCentral continuously expands its B2B portfolio through deeper integration of artificial intelligence and the expansion of strategic alliances. With the introduction of RingSense AI and the dedicated contact center solution RingCX, the company specifically addresses the growing demand for intelligent communication tools in the market. In addition, expanded integrations, for example for Microsoft Teams, as well as global partnerships strengthen its market presence across various geographical regions and regulated industries.
Source: Publicly available product updates or press releases from RingCentral.
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