Placetel

Name: Placetel
Brand: Placetel

Placetel: Your cloud telephone system

Placetel (Gamma Placetel GmbH), founded in 2007, is a leading German provider of cloud-based communication solutions for businesses.

BenchTrust Score:66/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: Capterra (31), Trustpilot (340)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

Placetel (Gamma Placetel GmbH), founded in 2007, is a leading German provider of cloud-based communication solutions for businesses. Headquartered in Cologne with around 70 employees, the company currently serves over 40,000 corporate customers throughout the DACH region. As one of the pioneers of IP telephony in Germany, Placetel offers a highly scalable cloud telephone system with over 150 professional features that adapt flexibly to modern, hybrid working environments. Core features include an integrated cloud call center, time-controlled routing, IVR voice menus, and cross-platform applications for PC, smartphone, and tablet. Through the seamless integration of Cisco Webex and CRM systems such as Salesforce or DATEV, Placetel enables efficient, location-independent collaboration. The portfolio is complemented by mobile communication solutions including EU roaming and innovative AI telephone assistants to automate customer interactions. Customers also benefit from a dedicated partner portal and extensive online help for easy setup.

Core features

Cloud telephone system (virtual telephone system from the cloud)Core

Over 150 professional telephone system features

Integrated call center in the cloud telephone system

Cross-platform use on phone, PC, tablet, and smartphone

Online help with setup guides for telephone systems and phone numbers

User login portal for customers and partners

Compliance & security

No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.

Ask the AI assistant on this page for current compliance and security details. It researches live information from publicly available sources.

Contact the provider

www.placetel.de

Supported languages

AI assistant for Placetel

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💬 Customer feedback summary

75% mention this

User-friendliness / easy setup

60% mention this

Customer service / support

55% mention this

Reliability / connection quality

50% mention this

Range of features / numerous telephony features

Summary of customer feedback

Customer opinions on Placetel are predominantly positive overall: ease of use, the broad range of features, and good connection quality are praised particularly often. Support and, in some cases, the cost model receive weaker ratings, making Placetel especially suitable for companies looking for a flexible cloud telephone system with many features that value quick setup.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

Placetel, a Cisco Group brand, is consistently expanding its market position in cloud telephony through continuous product enhancements and deep system integrations. The focus is on advanced collaboration solutions such as Webex integration as well as flexible mobile offerings for small and medium-sized enterprises. Through strategic partnerships and the seamless integration of Microsoft Teams, the provider specifically addresses the requirements of modern, hybrid working environments in the DACH region.

•Enhanced Webex integration: Seamless merging of cloud telephony and collaboration tools for optimized teamwork.
•Focus on SMEs and hybrid work: Targeted communication solutions that adapt flexibly to different company sizes.
•Placetel Mobile: Powerful mobile integration that connects the smartphone directly as a full extension in the cloud telephone system.
•Microsoft Teams coupling: Simple linking of the existing Placetel infrastructure with Microsoft environments to increase efficiency.

Source: Publicly available product updates or press releases from Placetel.

🎬Videos & screenshots

See Placetel in action

✓ Official

Placetel AI Pro: Connecting a third-party system via API

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