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Mural is a leading visual collaboration platform founded in 2011 and headquartered in San Francisco, USA.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (563), Capterra (627), Trustpilot (20)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
California St 650, 94108-2602 San Francisco, United States
Employees
900
Founded
2011
Management
Afshan Azhar
Mural is a leading visual collaboration platform founded in 2011 and headquartered in San Francisco, USA. With around 900 employees, the company supports global teams and Fortune 100 companies in bridging the gap from strategy to execution. At the core of the solution is the Mural Collaborative Intelligence System – an infinite digital canvas that enables both real-time and asynchronous collaboration. The platform offers a variety of interactive tools such as digital whiteboards, sticky notes, shapes, text boxes, mind maps, and freehand drawings. Integrated AI features (AI-powered visual workspace) significantly accelerate brainstorming, ideation, and decision-making processes. Pre-built templates also facilitate project management and workshop facilitation. Mural integrates seamlessly with popular enterprise tools such as Microsoft 365 and Teams. The company meets the highest security and compliance standards, including ISO/IEC 27001:2013, SOC 2 Type 2, SOC 3, as well as GDPR and CCPA. This makes Mural a highly secure, scalable environment for modern, distributed teams in product development, consulting, sales, and IT.
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Answers are based on the website and documents of Mural.
Visual Collaboration & Online Whiteboard
Usability & Operating Concept
Templates & Moderation/Facilitation Features
Performance & Stability (especially with large boards/sessions)
Customers generally rate Mural very positively as a powerful visual collaboration and online whiteboard tool that is particularly well-suited for workshops, brainstorming, and remote/hybrid collaboration. Its greatest strengths include visual collaboration, extensive templates, good facilitation features, and overall intuitive operation, while critical points mainly concern performance issues with large boards/sessions, occasional usability hurdles, and a pricing structure perceived by some as expensive or confusing. Mural is primarily suitable for consultancies, product and innovation teams, agencies, and larger organizations that regularly conduct collaborative workshops, design thinking, or ideation sessions in distributed teams and are looking for a versatile, visual workspace tool.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Mural has announced significant product updates and strategic enhancements focusing on artificial intelligence and optimized integrations for B2B customers. The new features aim to make visual collaboration in distributed teams more efficient and accelerate decision-making processes. Through improved security standards and deeper platform integrations, Mural strengthens its position in the enterprise segment.
Source: Publicly available product updates or press releases from Mural.
See Mural in action
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