Microsoft

Name: Microsoft
Brand: Microsoft

Your ERP thinks ahead: Copilot analyzes, writes, and controls your processes at the touch of a button directly from the desktop.

Microsoft is a leading global technology company founded in 1975 and headquartered in Redmond, Washington.

BenchTrust Score:83/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: G2 (101907), Capterra (4762), Trustpilot (58415)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

Microsoft is a leading global technology company founded in 1975 and headquartered in Redmond, Washington. With over 228,000 employees worldwide, the company develops innovative software, hardware, and cloud services. Among its best-known core products are the Windows operating system, the Microsoft 365 productivity suite, and the Azure cloud computing platform. In recent years, Microsoft has focused heavily on the integration of artificial intelligence. With the introduction of Microsoft Copilot, the company offers highly advanced AI assistants integrated directly into Windows and Microsoft 365 applications such as Word, Excel, and Teams. These solutions support users with text creation, data analysis, and workflow automation. For enterprise customers, Microsoft offers a highly scalable and secure infrastructure. Compliance with strict standards such as ISO/IEC 27001, SOC 1/2/3, and GDPR ensures that sensitive corporate data is protected. Microsoft's solutions are aimed at organizations of all sizes—from small businesses to global corporations—to sustainably increase their digital transformation and productivity.

Core features

Windows Copilot as a desktop app to answer questions and assist with writingCore

Copilot Vision for real-time analysis of screen content and providing contextual answers

Seamless activation of Copilot via taskbar, dedicated keys, or voice commands

AI-powered features in Microsoft 365 apps like Word, Excel, PowerPoint, and Outlook

Compliance & security

ISO/IEC 27001

Information security

SOC 1

Financial controls

SOC 2

Security and availability

SOC 3

Public security report

ISO/IEC 27018

Protection of personal data

HIPAA/HITECH

Protection of health information

DSGVO-Konformität

GDPR compliant

Contact the provider

www.microsoft.com

Supported languages

AI assistant for Microsoft

Ask about features, integrations, data protection or onboarding – answers in seconds.

Answers are based on the website and documents of Microsoft.

💬 Customer feedback summary

80% mention this

Product quality & feature set (Office, Windows, Cloud)

70% mention this

Integration & compatibility within the Microsoft ecosystem

60% mention this

Ease of use & familiar interface

55% mention this

Pricing & licensing (subscriptions, enterprise models)

Summary of customer feedback

Customers rate Microsoft predominantly positive overall, particularly because of the large feature set, solid product quality, and tight integration between Windows, Office/365, Azure, and other services. Key strengths are the broad product portfolio established in enterprises, the good collaboration of tools within the Microsoft ecosystem, and a comparatively user-friendly interface familiar to many users; weaknesses frequently mentioned are support accessibility and quality, complex licensing/pricing structures, and occasional stability and update issues with individual products. Microsoft is particularly suitable for companies and professional users who need a consistent, integrated ecosystem (collaboration, productivity, cloud, security) and are willing to standardize on the Microsoft stack as their central platform.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

Microsoft is expanding its B2B portfolio through strategic product updates in the areas of artificial intelligence and cloud infrastructure. The focus is on new features for Microsoft Copilot as well as the global expansion of Azure data centers to meet strict compliance requirements in Europe. In addition, targeted partnerships in the industrial sector strengthen the integration of IoT solutions for medium-sized target groups. These measures aim to optimize the digital transformation and data control of enterprise customers worldwide.

•Expansion of Microsoft Copilot with industry-specific AI templates for the financial and healthcare sectors.
•Opening of new Azure data center regions in Europe to meet local sovereignty and compliance requirements.
•Strategic partnership for deeper integration of IoT interfaces for industrial B2B customers.
•Introduction of enhanced security and governance tools in Microsoft Teams for global enterprise audiences.

Source: Publicly available product updates or press releases from Microsoft.

🎬Videos & screenshots

See Microsoft in action

✓ Official

Agentic Windows Demo: Microsoft Build 2025

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