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melibo (operated by ThinkingTech GmbH & Co. KG) is a German SaaS company founded in 2020 and headquartered in Frankfurt am Main.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (5), Capterra (5)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Frankfurt, Germany
Employees
25
Founded
2020
Management
Felix Stelzer
melibo (operated by ThinkingTech GmbH & Co. KG) is a German SaaS company founded in 2020 and headquartered in Frankfurt am Main. The company specializes in an innovative no-code Conversational AI platform designed to automate customer service, sales, and marketing, particularly for e-commerce businesses. With a team of around 25 employees, melibo offers a powerful solution for managing daily support volumes. At the core of the platform are intelligent AI Agents that fully automate customer inquiries regarding order status, returns, complaints, or product information across various channels such as email, messengers, and chatbots. By integrating a GPT-based Knowledge Hub, complex queries can be processed precisely and tickets can be closed automatically. A key advantage of melibo is its seamless integration into existing customer service and e-commerce infrastructures. The platform provides interfaces to systems such as Zendesk, Freshdesk, GREYHOUND, Shopify, Shopware, Xentral, PlentyOne, and weclapp. Particularly noteworthy is the deep integration with GREYHOUND, which enables direct automation of marketplace inquiries on platforms like Amazon, eBay, Kaufland, and Otto. This allows companies to resolve up to 80% of their recurring support requests without manual effort.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of melibo.
User-friendliness & No-Code Setup
Automation of Support Inquiries (Ticket Reduction)
AI Chatbot Quality & Response Accuracy
Hybrid Model Chatbot + Live Chat (Human Handover)
Customers primarily highlight melibo as a highly user-friendly, intuitive no-code chatbot solution that allows non-technical users to quickly set up functional support bots. Particularly positive feedback is given to the high level of automation in customer support (significant reduction in tickets), the quality of the AI responses, the hybrid model combining chatbot and live chat (human handover), and the transparent flat-rate pricing model. Occasionally, the price is described as rather high compared to simpler tools, but justified for professional e-commerce and support setups. Overall, melibo is particularly suitable for fast-growing e-commerce companies and service-intensive B2C or B2B providers that need to automate many recurring inquiries while maintaining a high-quality customer experience and seamless integration into existing systems.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
The Conversational AI platform melibo optimizes customer service through GDPR-compliant chatbots and generative AI solutions, primarily in the DACH region. The solution is aimed at B2B companies, e-commerce providers, and public institutions to efficiently automate support processes. Through seamless integrations into existing system landscapes and flexible handovers to human agents, the customer experience is sustainably improved.
Source: Publicly available product updates or press releases from melibo.