Inhalte werden geladen...
AI-native process automation: IT and business united on a single platform.
Matrix42 Enterprise Service Management is a leading, AI-native platform for the comprehensive digitalization and automation of business processes.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (96), Capterra (9), Trustpilot (270)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Elbinger Strasse 7, 60487 Frankfurt, Germany
Employees
580
Founded
1992
Management
Niilo Fredrikson
Matrix42 Enterprise Service Management is a leading, AI-native platform for the comprehensive digitalization and automation of business processes. Founded in 1992 and headquartered in Frankfurt am Main, the German software company supports organizations worldwide with around 580 employees in optimizing their daily workflows. The solution successfully transfers proven IT Service Management (ITSM) principles to other business-critical corporate areas such as HR, finance, and facility management. Core features of the platform include AI-powered service management, automated IT asset management, endpoint management, and integrated security solutions for digital identities and endpoint data protection. Through the flexible Cloud Your Way approach, Matrix42 offers versatile deployment models that give customers full control over their data sovereignty and compliance requirements. The company is certified according to the international standard ISO/IEC 27001, guaranteeing the highest level of information security and data protection. With over 5,000 customers worldwide, including renowned organizations such as the University of Vienna, and a proven customer satisfaction rate of 98 percent, Matrix42 establishes itself as a reliable partner for modern, future-proof workplace environments in the European region.
Ask about features, integrations, data protection or onboarding – answers in seconds.
Answers are based on the website and documents of Matrix42 Enterprise Service Management.
Feature set / process automation
Service desk / ticket management
Self-service portal
Flexibility / customizability
Customer opinions on Matrix42 Enterprise Service Management are predominantly positive overall, with particular praise for the broad range of features, process automation, and support for service desk and self-service scenarios. Key strengths are considered to be flexibility, scalability, and the ability to standardize IT and other business processes; weaknesses mentioned are rather the complexity when starting out and mixed impressions regarding user-friendliness or performance. The solution is particularly suitable for medium-sized to large companies with demanding ITSM/ESM processes and a need for customizable, modular service management software.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Matrix42 has announced significant functional enhancements for its Enterprise Service Management (ESM) platform to further increase the efficiency of IT and business processes. Through the increased use of artificial intelligence (AI) and expanded automation capabilities, the offering is primarily aimed at medium-sized and large enterprises in the DACH region. Strategic partnerships and closer cloud integration also ensure regulatory compliance in the European market.
Source: Publicly available product updates or press releases from Matrix42 Enterprise Service Management.
See Matrix42 Enterprise Service Management in action
Matrix42 – Automation, Security, and AI-Powered Innovation