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All operating systems, all endpoints, one console: Matrix42 simplifies your IT management and automates your software distribution.
Matrix42 is an established European provider of service management software, founded in 1992 and headquartered in Frankfurt am Main.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (96)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Elbinger Strasse 7, 60487 Frankfurt, Germany
Employees
580
Founded
1992
Management
Niilo Fredrikson
Matrix42 is an established European provider of service management software, founded in 1992 and headquartered in Frankfurt am Main. With around 580 employees, the company helps organizations worldwide digitize and automate their IT and business processes. The Matrix42 Unified Endpoint Management (UEM) solution offers a centralized platform to efficiently manage and secure all endpoints – including Windows, macOS, Linux, iOS, Android, and ChromeOS. Via a unified console, IT departments can control software distribution, perform automated patch processes, and seamlessly inventory hardware and software assets. Integrated remote support features and role-based access controls increase security and ease of use in daily administrative tasks. A particular advantage is the seamless integration with Matrix42 Service Management and Software Asset Management. Thanks to the flexible "Cloud Your Way" approach, customers can choose to run the platform in the public cloud, a regional cloud, or in their own data center. Matrix42 meets strict compliance requirements such as GDPR, ensuring a high level of data security for over 5,000 customers worldwide.
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Answers are based on the website and documents of Matrix42.
Range of functions / feature depth
User-friendliness
Customer service / support
Value for money / pricing model
Customer opinions on Matrix42 are overall predominantly positive, highlighting in particular the broad range of functions, useful automations, and responsive support. Complexity, the training effort required, and sometimes price perception are mentioned as the main weaknesses. Matrix42 is particularly suitable for medium to large companies looking for a comprehensive IT/service management solution with many features and standardized processes.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Matrix42 is driving innovation in Enterprise Service Management (ESM) through the increased integration of artificial intelligence and cloud optimizations. Through strategic partnerships and the continuous expansion of its product portfolio, particularly in the areas of IT Service Management (ITSM) and Software Asset Management (SAM), the company is strengthening its market position in the DACH region and internationally. The focus is on providing secure, compliant software solutions for medium-sized and large companies that want to automate and digitize their IT processes.
Source: Publicly available product updates or press releases from Matrix42.