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All operating systems, all devices, one console: Matrix42 simplifies your IT management and automates your software distribution.
Matrix42 is an established European provider of service management software, founded in 1992 and headquartered in Frankfurt am Main.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Elbinger Strasse 7, 60487 Frankfurt, Germany
Employees
580
Founded
1992
Management
Niilo Fredrikson
Matrix42 is an established European provider of service management software, founded in 1992 and headquartered in Frankfurt am Main. With around 580 employees, the company helps organizations worldwide digitize and automate their IT and business processes. The Matrix42 Unified Endpoint Management (UEM) solution provides a central platform to efficiently manage and secure all endpoints – including Windows, macOS, Linux, iOS, Android, and ChromeOS. Through a unified console, IT departments can control software distribution, run automated patching processes, and seamlessly inventory hardware and software assets. Integrated remote support features and role-based access controls increase security and ease of use in daily administration. A key advantage is the seamless integration with Matrix42 Service Management and Software Asset Management. Thanks to the flexible "Cloud Your Way" approach, customers can choose to run the platform in the public cloud, a regional cloud, or their own data center. Matrix42 complies with strict regulations such as GDPR, ensuring a high level of data security for over 5,000 customers worldwide.
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Functional scope / feature depth
User-friendliness
Customer service / support
Value for money / pricing model
Overall, customer reviews for Matrix42 are predominantly positive, highlighting in particular the broad range of features, useful automations, and responsive support. Weaknesses mentioned are primarily the complexity and learning curve, as well as pricing perception in some cases. Matrix42 is particularly suitable for medium to large enterprises looking for a comprehensive IT/service management solution with extensive features and standardized processes.
AI-generated summary
Matrix42 is driving innovation in Enterprise Service Management (ESM) through the increased integration of artificial intelligence and cloud optimizations. Through strategic partnerships and the continuous expansion of its product portfolio, particularly in IT Service Management (ITSM) and Software Asset Management (SAM), the company is strengthening its market position in the DACH region and internationally. The focus is on providing secure, compliant software solutions for mid-sized and large enterprises looking to automate and digitize their IT processes.
Source: Publicly available product updates or press releases from Matrix42.
Since no social media mentions or specific data for Matrix42 were provided for the analysis, no concrete feedback can be evaluated. No information is available regarding current topics, praise, criticism, or open questions. Accordingly, a content-based evaluation of the sentiment is not possible.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.