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Click, chat, automate: With Agentic AI and BPMN workflows to intelligent customer dialogues without code.
Founded in 2018, LoyJoy is a European no-code platform for Agentic AI and automated customer interaction based in Münster.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Muenster, Germany
Employees
10
Founded
2018
Management
Ulf Loetschert
Founded in 2018, LoyJoy is a European no-code platform for Agentic AI and automated customer interaction based in Münster. The company offers a specialized software solution that enables businesses to build and run AI-powered agents (AI Agents) for service, sales, and marketing without programming effort (no-code). The platform is based on visual process automation with over 80 modules and a BPMN-based process engine, which makes it possible to map complex business processes directly in chat dialogues. Core features include a modern Live Chat 2.0 with asynchronous communication, an AI-powered Knowledge Search, and the seamless linking of knowledge sources with automated workflows. The AI Agents not only answer questions but also solve tasks autonomously end-to-end. LoyJoy places the highest value on data security and compliance: the platform is fully hosted in the EU, is GDPR-compliant, and meets strict regulatory requirements such as the EU AI Act, DORA, and the accessibility guidelines BFSG / WCAG 2.2 AA. The underlying infrastructure is ISO 27001 certified and SOC 2 Type II compliant. With a team of around 10 employees led by co-founder Ulf Lötschert, LoyJoy supports well-known customers such as RTL+, R+V, and TRUMPF in digitizing their customer interfaces.
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User-friendliness / no-code
Chatbot and Conversational AI features
Automation of customer service, sales, and marketing
Personalization / customer-specific interactions
Customer reviews for LoyJoy are predominantly positive, highlighting in particular the intuitive no-code operation as well as the easy creation and deployment of chatbots. The main strengths are considered to be the automation of customer service, sales, and marketing, as well as the ability to build personalized conversational AI experiences; concrete weaknesses are barely visible in the available results. LoyJoy is particularly suitable for companies that want to quickly introduce AI-powered customer interactions and process automation without a large developer team.
AI-generated summary
LoyJoy GmbH, a leading provider in the field of Conversational AI, continuously optimizes its platform for automated customer interactions via chatbots and messenger services such as WhatsApp. Recent product updates focus on integrating generative AI to improve customer service and conversational commerce in the DACH region. By strictly adhering to European data protection standards, the offering is primarily aimed at enterprise customers and privacy-sensitive industries.
Source: Publicly available product updates or press releases from LoyJoy GmbH.
There are no specific social media mentions or data for loyjoy-gmbh in the request. Since no posts, comments, or other user feedback were transmitted to the analysis tool, a qualitative evaluation is currently not possible. Accordingly, the sentiment is classified as neutral due to the lack of data.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.