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Click, chat, automate: Achieve intelligent customer dialogues without code using Agentic AI and BPMN workflows.
LoyJoy is a European no-code platform for Agentic AI and automated customer interaction founded in 2018 and based in Münster.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: Capterra (5)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Muenster, Germany
Employees
10
Founded
2018
Management
Ulf Loetschert
LoyJoy is a European no-code platform for Agentic AI and automated customer interaction founded in 2018 and based in Münster. The company offers a specialized software solution that allows businesses to create and operate AI-powered agents (AI Agents) for service, sales, and marketing without any programming effort (no-code). The platform is based on visual process automation with over 80 modules and a BPMN-based process engine, which makes it possible to map complex business processes directly in chat dialogues. Core features include a modern Live Chat 2.0 with asynchronous communication, an AI-powered knowledge search, and the seamless linking of knowledge sources with automated workflows. The AI Agents do not just answer questions, but solve tasks autonomously end-to-end. LoyJoy places the highest value on data security and compliance: the platform is fully hosted in the EU, is GDPR-compliant, and meets strict regulatory requirements such as the EU AI Act, DORA, and the accessibility guidelines BFSG / WCAG 2.2 AA. The underlying infrastructure is ISO 27001 certified and SOC 2 Type II compliant. With a team of around 10 employees under the leadership of co-founder Ulf Lötschert, LoyJoy supports well-known customers such as RTL+, R+V, and TRUMPF in digitizing their customer interfaces.
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Answers are based on the website and documents of LoyJoy GmbH.
User-friendliness / No-code
Chatbot and conversational AI features
Automation of customer service, sales, and marketing
Personalization / customer-specific interactions
Customer opinions on LoyJoy are predominantly positive, highlighting in particular the intuitive no-code operation as well as the easy creation and deployment of chatbots. The main strengths are considered to be the automation of customer service, sales, and marketing, as well as the ability to build personalized conversational AI experiences; concrete weaknesses are barely visible in the available results. LoyJoy is particularly suitable for companies that want to quickly introduce AI-powered customer interactions and process automation without a large development team.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
LoyJoy GmbH, a leading provider in the field of Conversational AI, continuously optimizes its platform for automated customer interactions via chatbots and messenger services such as WhatsApp. Recent product updates focus on the integration of generative AI to improve customer service and conversational commerce in the DACH region. Through strict compliance with European data protection standards, the offering is primarily aimed at enterprise customers and privacy-sensitive industries.
Source: Publicly available product updates or press releases from LoyJoy GmbH.