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Connect AI and Human: Shape
LivePerson is a leading global provider of Conversational AI and Conversational Commerce solutions, founded in 1995 and headquartered in New York.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (207), Trustpilot (54)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
530 7th Ave, 10018-2542 New York, United States
Employees
930
Founded
1995
Management
John Sabino
LivePerson is a leading global provider of Conversational AI and Conversational Commerce solutions, founded in 1995 and headquartered in New York. With over 900 employees, the publicly traded company supports more than 18,000 brands worldwide in digitalizing and automating their customer communications. The core of the portfolio is the Conversational Cloud®, an advanced platform that enables seamless interactions across messaging, web chat, and AI-powered channels. The platform offers innovative features such as Conversation Assist for real-time bot recommendations, AI Search, Small Talk NLU, and detailed analytics like measuring the Repeat Intent Rate. By combining artificial intelligence and human interaction, companies can deliver personalized customer experiences at scale. LivePerson places the highest value on security and compliance, as demonstrated by certifications including ISO 27001:2022, SOC 2, PCI DSS 4.0, HIPAA, and HITRUST. Under the leadership of CEO John Sabino, LivePerson is transforming modern contact centers and sustainably optimizing customer engagement.
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Answers are based on the website and documents of LivePerson.
Conversational AI & chat/messaging features
Integrations & omnichannel (e.g., Salesforce, Zendesk, multiple channels)
Analytics & reporting
User interface & ease of use for agents
Customers rate LivePerson predominantly positively for its powerful Conversational AI and messaging features, as well as its good integrations and omnichannel capabilities, which are highly valued especially in enterprise and contact center environments. More critically viewed are sometimes complex or clunky user interfaces, inconsistent or failing reports, and the pricing level, which is perceived as high compared to alternatives. LivePerson is particularly suitable for medium to large companies with high digital service volumes (e.g., e-commerce, financial services, telco) looking for a scalable, AI-driven customer service and messaging platform with deep integrations and who are willing to invest in implementation and ongoing costs.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
LivePerson has significantly expanded its Conversational Cloud by deeply integrating generative AI capabilities to increase efficiency in customer service. Strategic partnerships with leading technology providers such as Microsoft and AWS enable secure and scalable AI usage for global enterprises. The new features are specifically targeted at enterprise-level customer service teams, with a strong focus on strict compliance and security standards. These product updates strengthen LivePerson's position as a leading provider of automated customer interactions in global markets.
Source: Publicly available product updates or press releases from LivePerson.