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LiveAgent is a comprehensive, cloud-based helpdesk and omnichannel customer service platform developed by QualityUnit in Bratislava, Slovakia.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (1538), Capterra (1600), Trustpilot (420)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
10645/100 Vajnorska, 831 03 Bratislava, Slovakia
Employees
17
Founded
2011
LiveAgent is a comprehensive, cloud-based helpdesk and omnichannel customer service platform developed by QualityUnit in Bratislava, Slovakia. With a team of around 17 employees, the platform helps companies worldwide efficiently centralize their customer communication. LiveAgent consolidates inquiries from various channels such as email, live chat, telephony (call center), social media, and an integrated knowledge base into a single, clear ticketing system. Core features include a powerful live chat, an integrated call center, email ticketing, and modern AI-powered chatbots to automate standard inquiries. The solution is characterized by its GDPR compliance, making it particularly attractive for the European market, even though specific certifications such as ISO or SOC 2 are currently not available. LiveAgent offers a flexible and scalable solution for small to medium-sized enterprises looking to optimize their customer support and reduce response times.
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Answers are based on the website and documents of LiveAgent.
User-friendliness / Getting started
Omnichannel inbox / Channel bundling
Ticketing features
Integrations
Customer reviews for LiveAgent are predominantly positive: the easy start, good usability, and strong bundling of different communication channels into a central system are praised particularly often. Other main strengths include comprehensive ticketing, many integrations, and efficient team collaboration; the pricing model and cost structure are viewed more critically. LiveAgent is particularly suitable for support and service teams that want to bring together many channels such as email, chat, phone, and social media in an all-in-one helpdesk solution.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
LiveAgent has announced important product updates and strategic expansions to further strengthen its position in the global B2B customer service market. The focus is on new, AI-powered ticketing features as well as expanded security and compliance standards for European corporate customers. In addition, global omnichannel efficiency is being targeted and increased through new integration partnerships in messenger communication and CRM systems.
Source: Publicly available product updates or press releases from LiveAgent.
See LiveAgent in action
LiveAgent - Help Desk & Live Chat Software