LiveAgent
AI chatbot, live chat
LiveAgent is a comprehensive, cloud-based helpdesk and omnichannel customer service platform developed by QualityUnit in Bratislava, Slovakia.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
10645/100 Vajnorska, 831 03 Bratislava, Slovakia
Employees
17
Founded
2011
Overview
LiveAgent is a comprehensive, cloud-based helpdesk and omnichannel customer service platform developed by QualityUnit in Bratislava, Slovakia. With a team of around 17 employees, the platform helps companies worldwide efficiently centralize their customer communication. LiveAgent consolidates inquiries from various channels such as email, live chat, telephony (call center), social media, and an integrated knowledge base into a single, clear ticketing system. Core features include a powerful live chat, an integrated call center, email ticketing, and modern AI-powered chatbots to automate standard inquiries. The solution stands out for its GDPR compliance, making it particularly attractive for the European market, even though specific certifications such as ISO or SOC 2 are currently not in place. LiveAgent offers a flexible and scalable solution for small to medium-sized businesses looking to optimize their customer support and reduce response times.
Core features
Compliance & security
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Usability / onboarding
Omnichannel inbox / channel consolidation
Ticketing features
Integrations
Summary of customer feedback
Customer opinions on LiveAgent are predominantly positive: users frequently praise the easy onboarding, good usability, and the strong consolidation of various communication channels into a central system. Other main strengths include comprehensive ticketing, numerous integrations, and efficient team collaboration; the pricing model and cost structure are viewed more critically. LiveAgent is particularly suitable for support and service teams looking to combine many channels like email, chat, phone, and social media into an all-in-one helpdesk solution.
AI-generated summary
🚀 Product updates & press releases
LiveAgent has announced key product updates and strategic expansions to further strengthen its position in the global B2B customer service market. The focus is on new, AI-powered ticketing features as well as enhanced security and compliance standards for European enterprise customers. New integration partnerships in messenger communication and CRM systems also specifically increase global omnichannel efficiency.
- •Product innovations: Introduction of new AI-powered automation tools in the ticketing system to increase the efficiency of support teams.
- •Expanded integrations: Expansion of omnichannel channels through improved native connections to popular messenger services like WhatsApp and Viber.
- •Compliance and security: Upgrade of security certifications for seamless compliance with strict European data protection regulations (GDPR).
- •Partnerships and expansion: New strategic collaborations with global CRM providers to reach new B2B target groups.
Source: Publicly available product updates or press releases from LiveAgent.
📰 Social media feedback about the product
Since no social media mentions or concrete data were provided for LiveAgent in this analysis, a content evaluation is not possible. Due to the lack of a database, no specific topics, praise, or criticism can be identified. Open user questions also cannot be reconstructed without the corresponding source texts.
- •No evaluable data or mentions from Reddit or X/Twitter were provided.
- •An analysis of features, target groups, or competitor comparisons is not feasible due to the lack of data.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See LiveAgent in action
LiveAgent - Help Desk & Live Chat Software