Lime Technologies AB

Name: Lime Technologies AB
Brand: Lime Technologies AB

One system, all data: Manage the entire customer journey with Lime CRM and chatbots.

Lime Technologies is a Swedish software provider founded in 1990, headquartered in Lund, with around 520 employees.

BenchTrust Score:70/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: G2 (107), Trustpilot (6)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

Lime Technologies is a Swedish software provider founded in 1990, headquartered in Lund, with around 520 employees. The company, listed on Nasdaq Stockholm, specializes in user-friendly, SaaS-based Customer Relationship Management (CRM) solutions and is particularly well-established in the Nordic region, but is increasingly expanding in the European market. Its core solution, Lime CRM, is aimed at companies in various industries that want to digitize and optimize their entire customer journey – from marketing and sales to customer service. Key features include a centralized customer database, integrated ticket and case management for customer service, and a powerful workflow engine to automate recurring tasks. The portfolio is complemented by Lime Go, a focused sales solution, and Lime Connect for live chats. A special feature of Lime Technologies is its holistic approach: in addition to flexible, cloud-based software, the company offers comprehensive consulting and implementation services to ensure seamless adaptation to specific customer processes. In addition, modern AI assistants support users in their daily workflows.

Core features

Industry-specific CRM system (Lime CRM) to manage the entire customer journeyCore

Centralized customer database for structured recording of all customer information

Integrated ticket and case management for customer service

Workflow engine to automate recurring processes

SaaS delivery model as a cloud-based subscription service

AI-powered assistant to support daily workflows

Compliance & security

No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.

Ask the AI assistant on this page for current compliance and security details. It researches live information from publicly available sources.

Contact the provider

www.lime-technologies.com

Supported languages

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💬 Customer feedback summary

80% mention this

User-friendliness

65% mention this

Adaptability

60% mention this

Range of functions / CRM integration

45% mention this

Customer service / support

Summary of customer feedback

Customer reviews for Lime Technologies AB are overall quite positive, with particular praise for the user-friendliness and adaptability of the CRM system. The main strengths are considered to be a visual, practical range of functions for marketing, sales, and support teams, as well as the ability to bundle customers, sales opportunities, and campaigns in a single solution; price/cost aspects and occasional complexity or limitations during implementation are mentioned as the main weaknesses. Lime is particularly suitable for medium-sized to larger B2B companies looking for a flexible and easy-to-use CRM with high adaptability.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

Lime Technologies AB is further expanding its presence in the European CRM market through targeted product innovations and strategic partnerships. The focus is on user-friendly integrations and functional extensions that help medium-sized companies in the DACH region and the Netherlands in particular with digitization. Through continuous platform optimization in the areas of mobile use, industry focus, and compliance, the company is sustainably strengthening its market position.

•Geographical Expansion: Intensifying market activities in Germany and the Netherlands with tailored CRM solutions for local B2B target groups.
•Product Upgrades: Optimization of mobile applications and user interfaces to increase efficiency in sales and service management.
•Expanded Partner Ecosystem: New standard integrations for ERP and marketing automation systems to avoid data silos.
•Focus on Industry Solutions: Provision of preconfigured best-practice templates for industries such as real estate, energy, and professional services.

Source: Publicly available product updates or press releases from Lime Technologies AB.

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