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One inbox, all channels: Automate your customer service with AI power and keep track of every conversation.
Lime Connect (Userlike) GmbH is a leading German provider of live chat and customer messaging solutions headquartered in Cologne.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Cologne, Germany
Employees
Not specified
Founded
2011
Lime Connect (Userlike) GmbH is a leading German provider of live chat and customer messaging solutions headquartered in Cologne. The company offers a comprehensive platform that enables businesses to communicate seamlessly with customers across channels such as website chat, WhatsApp, email, and other messaging apps. The heart of the solution is the central inbox, which aggregates all incoming customer inquiries and enables efficient conversation, contact, and team management. A special focus is placed on intelligent automation: with the integrated AI Automation Hub and the Lime Connect Bot Language (UBL), companies can create and integrate powerful AI agents and chatbots into their service channels without deep programming knowledge. In addition, WhatsApp Campaigns allow targeted marketing and service campaigns directly via the popular messenger. As a German provider, Userlike places the highest value on data protection and compliance. The platform is fully GDPR-compliant, and hosting takes place on secure servers in Germany or within the EU. This makes the solution particularly attractive for data-privacy-sensitive industries in the European region.
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User-friendliness & intuitive operation
Customer service & support team
Omnichannel messaging (website chat, WhatsApp, social media)
Feature set (live chat, AI automation, integrations)
Customer reviews for Lime Connect (formerly Userlike) present a very positive overall picture: the simple, intuitive operation, the fast and competent customer service, and the reliable live chat and messaging platform are particularly highlighted. Main strengths are the user-friendly interface, responsive support, broad channel coverage (website, WhatsApp, social media, etc.), and solid feature set including automation and integrations; a weakness occasionally mentioned is a pricing model with room for improvement or higher costs for extensive use. The tool is particularly suitable for companies that want to handle digital customer communication professionally and scalably – from medium-sized companies to larger B2C and e-commerce businesses that value fast support, omnichannel communication, and AI-powered service processes.
AI-generated summary
Lime Connect (Userlike) GmbH is continuously expanding its offering in the area of privacy-compliant customer messaging for the European market. Through closer integration into the CRM ecosystem of its parent company, Lime Technologies, sales and service processes are optimized. The focus of recent product updates is on AI-powered automation solutions such as the AI Automation Hub and the expansion of mobile messaging channels. For the B2B target group in the DACH region, strict GDPR compliance on German servers remains a key quality feature.
Source: Publicly available product updates or press releases from Lime Connect (Userlike) GmbH.
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